• Decommissioned over 150 City Hall PCs and communicate with recycling companies to generate quotes and dispose of the equipment• Installed software into over 20 squad cars for the Elmhurst Police Department• Ensured proper backup of 12 servers across 6 locations maintained and operated by the City IT staff

• Performed post implementation tests following a Sitecore technical upgrade to achieve a seamless transition for over 56,000 members• Explained progress on various projects and test cases to team members in daily meetings to effectively communicate with colleagues• Investigated and analyzed the results of test cases to determine pass or fail of critical issues• Prioritized importance of tickets from critical to low priority and planned accordingly for task completion

• Explained financial and billing questions in a professional and confidential manner via phone or email• Managed and updated student financial records by locating information in the university database

• Investigated usage of over 1,100 wireless access points to achieve 80% wireless traffic maximization• Coordinated and led disposal of over 500 server hard drives as part of server migration project• Managed and updated department’s SharePoint to provide updates to other sections of the IT department• Managed fiscal year technology bills via Excel to analyze projected spending for following year

• Supervised the implementation of district wide Chromebook initiative to over 1,500 students• Managed payroll of fellow IT Support Technicians to ensure accuracy of hours worked• Listened and investigated daily technical issues from faculty, staff, and students