Rohaise Hope Talaid Email & Phone Number

Australia

Supervise Local Runner daily deliveriesAllocate parcels to correct stores for next day deliveriesSend Daily allocation and potential delivery delaysReconcile missing/delayed deliveries.Updated customers on estimated delivery timeframesand tracking options, optimizing service efficiency.Closely monitored and collected shipment statistics forin and outbound flows of materials, parts and goods foramazon doorstep delivery purposes.Coordinated warehouse activities to ensure inboundand outbound lead times were accurate and managedefficiently.Ensured the efficient and cost-effective distribution ofgoods by closely monitoring all steps within the supplychain process.

Davao, Davao Region, Philippines

Operations, Siblings solutions- Davao Site (VidaxlEmail support)Responsible for the day-to-day supervision of myassigned team members including work and attendancemonitoringEffectively coach direct report on their performance ona regular basis to ensure performance metrics are metManage email queue and make sure all KPIs are allgreenIdentify performance related issues, develop an actionplan for improvement, and implement corrective actionup to and including termination of employmentCommunicate expectation to employees and providetimely updatesProvide subject matter expertise in handling emails andclient escalations.Used Seller platform tools to carry out SLA analytics forperformance assessment, implementing improvementstrategies where required.Employed ticketing system to efficiently and promptlyrespond to customers

New Jersey, United States

Sets quality appointments for ClientsPre-qualifies leads and ensures they meet the client'scriteriaSocial Media CurationNurtures leads and inputs them on the client'sdatabase.Stayed updated on real estate portfolio to answercustomer queries.Delivered excellent customer service to sellers, buyersand lenders to improve customer satisfaction ratings.Handled and coordinated bookings, processing invirtual diaries for organizational purposes.Proactively followed up on clients after viewings toobtain feedback and quicken decision-making process.Answered phone calls, handling matters from bookingappointments to scheduling meetings and answeringquestions.

Region Xi - Davao, Philippines

Set quality standards for incoming and outgoing callsDraft quality assurance policies and proceduresEvaluate adequacy of quality assurance standardDevelop, recommend and monitor corrective andpreventive actionsMonitor risk management activities.Implemented and deployed new campaigns and projectswith QA team, following company and compliancedirections.Adhered to Quality Analysis Team workflow forapplication and process testing and development.Coordinated and participated in internal and externalquality management system audits to guaranteeproduct and quality specifications

Region Xi - Davao, Philippines

Responsible for the day-to-day supervision of myassigned team members including work and attendancemonitoring.Effectively coach direct report on their performance ona regular basis to ensure performance metrics are met.Submit quality evaluation weekly or as many as whatthe client requested.Identify performance related issues, develop an actionplan for improvement, and implement corrective actionup to and including termination of employment.Communicate expectation to employees and providetimely updates.Provide subject matter expertise in handling escalatedcustomer calls as needed.

Region Xi - Davao, Philippines

Troubleshoot technical networking issue for Home andsmall office.Asked customers targeted questions throughouttroubleshooting to determine smart solutions.Provided clear and concise step-by-step technicalsupport to guide clients during process.Used support tickets to track and speed up incidents.Used remote access to navigate and link to customercomputers