Hope Thornton

Hope Thornton Email and Phone Number

Customer Service Representative @ State of California
La Mesa, CA, US
Hope Thornton's Location
La Mesa, California, United States, United States
Hope Thornton's Contact Details

Hope Thornton work email

Hope Thornton personal email

n/a
About Hope Thornton

At Child Development Associates, case management isn't just a role; it's a commitment to uplifting families. Managing a portfolio of 160 cases, I navigate the complexities of child care eligibility, ensuring that every family receives personalized attention and resources tailored to their needs. My background in multidisciplinary studies from the University of Nevada, Reno, informs my holistic approach to service.My expertise lies in the detail-oriented nature of data management and the communication skills required to distill intricate policies into understandable terms. This skill set has been instrumental in enhancing the understanding and engagement of the diverse families we serve at CDA. With a steadfast dedication to aiding family stability, I strive to contribute to a community where every child thrives.

Hope Thornton's Current Company Details
State of California

State Of California

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Customer Service Representative
La Mesa, CA, US
Hope Thornton Work Experience Details
  • State Of California
    Customer Service Representative
    State Of California
    La Mesa, Ca, Us
  • Child Development Associates
    Child Care Eligibility Specialist (Case Manager) Ii
    Child Development Associates Nov 2023 - Jun 2024
    San Diego, California, United States
  • Child Development Associates
    Child Care Eligibility Specialist (Case Manager) I
    Child Development Associates Jan 2023 - Nov 2023
    San Diego, California, United States
    Manages a caseload of 160 family cases.Track and monitor eligibility and status on families receiving child care services; submit reports as needed.Detailing CDA's child care programs to a diverse population of families walking in or calling.Provide essential resources and guidance, boosting families' understanding of child care programs.Input data into CareConnect software for each family's sensitive information based on forms filled out.
  • State Of Nevada, Division Of Welfare And Support Services
    Family Service Specialist (Case Manager) I
    State Of Nevada, Division Of Welfare And Support Services Feb 2022 - Sep 2022
    Reno, Nevada, United States
    Managed a caseload of 300 child support cases.Calculated income to determine the responsibility and payment by obligations for parents.Performed investigations to locate non-custodial parents and their assets to initiate legal actions in establishing paternity, financial and medical support.Maintained confidentiality while taking appropriate actions such as making telephone calls and faxing correspondences related to the collection of payment or non-sufficient checks.Provided and explained in detail child support policies to parents who walked-in or called and educated them on the guidelines of staying within their court orders.
  • Grand Sierra Resort & Casino
    Bartender
    Grand Sierra Resort & Casino Sep 2020 - Jan 2022
    Reno, Nevada, United States
    Guided and educated customers through food and drink menus while answering any questions they might have. Managed time efficiently delivering drinks/food in a high volume of customers coming and going. Tracked and documented inventory at the end of every shift and received orders from the warehouse to replenish inventory. Created a welcoming and fun experience building relationships with customers while simultaneously upselling when the opportunity arises.
  • Kroger
    Florist
    Kroger Feb 2020 - Sep 2020
    San Diego County, California, United States
    Managed time efficiently between daily tasks and customer order pick up times.Created a welcoming environment to maintain relationships with suppliers, vendors, or wholesalers.Purchased pre-made bouquets and raw materials through the internal ERP system based on demand.Organized inventory based on the FIFO method in the warehouse and properly dated each shipment received.
  • Vwr, Part Of Avantor
    Administrative Clerk
    Vwr, Part Of Avantor Mar 2019 - Jan 2020
    Reno, Nevada, United States
    Monitored stock levels, identified purchasing needs, and researched potential vendors.Managed time efficiently between daily tasks and project deadlines.Created a welcoming environment to maintain relationships with suppliers, vendors, or wholesalers.Submit purchase orders in SAP software and track orders to update customers on their orders arrival.Updated internal databases with order details, maintaining accurate records of invoices and contracts, and handled shipment documentation and payments.
  • Tesla
    Supply Clerk
    Tesla Mar 2018 - Mar 2019
    Reno, Nevada, United States
    Received supplies and shipments, and stored them in the appropriate areas.Kept accurate records of inventory, orders, and receipts using Excel.Placed orders for supplies, tracked shipments, and coordinated deliveries with the shipping department.Worked with different departments, vendors, and team members to coordinate supply chain activities.

Hope Thornton Skills

Microsoft Office Research Microsoft Excel Customer Service Microsoft Powerpoint

Hope Thornton Education Details

Frequently Asked Questions about Hope Thornton

What company does Hope Thornton work for?

Hope Thornton works for State Of California

What is Hope Thornton's role at the current company?

Hope Thornton's current role is Customer Service Representative.

What is Hope Thornton's email address?

Hope Thornton's email address is ht****@****ego.com

What schools did Hope Thornton attend?

Hope Thornton attended University Of Nevada, Reno, Palomar College.

What skills is Hope Thornton known for?

Hope Thornton has skills like Microsoft Office, Research, Microsoft Excel, Customer Service, Microsoft Powerpoint.

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