Hope Ufot Email & Phone Number

- Managed the end-to-end development of a training program to address attrition rates within the firsttwo months. This resulted in 50 new employees onboarded with 95% satisfaction.- Led task force of five people to create and test materials within 3 months period.- Implemented work management software to plan project and communicate daily tasks to 20+employees.- Awarded "Most Improved Employee" of Q3 in 2023.

Delta State, Nigeria

- Processed 25+ customer transactions per day with extreme attention to detail.- Responded to customer account inquiries totaling 100+ weekly accounts- Balanced automated teller machines, teller cash dispensers, and teller cash recyclers, often totalingmore than #100,000,000 Naira.- Gone the “extra mile” to build trust relationships, customer loyalty and satisfaction with colleagues andsenior supervisors.

Delta, Nigeria

- Developed and maintained a comprehensive library system with over 10,000 books and multimediacollections.- Created and implemented library policies, to ensure the safety and security of collection items whichresulted to 95% stability and continuity of library operations.- Planned and coordinated special library events and activities for patrons of all ages.- Generated monthly and yearly statistical reports on library usage and circulation.

Delta, Nigeria

- Greeted customers as they entered the store, and immediately helped them check in for appointmentsor find products.- Achieved a 99.5% customer approval rating with a compassion and empathetic approach.- Stayed up to date on new program offerings, and proactively made recommendations to customersbased on their personal interests.- Exceeded personal sales goals by 10% on average by setting ambitious and organized goals weekly.- Anticipated customer pain points ahead of time, and demonstrated product and service usage to helpcustomers get the most from their purchases.

Associate'S Degree, Project Management

• Foundations of Project Management • Project Initiations: Starting a Successful Project • Project Planning: Putting it All together •.

Agile & Scrum

Diploma Of Education, Virtual Executive Assistant

Bachelor Of Arts - Ba, Public/Applied History

History Studies contributes to a well-rounded skill set that can enhance critical thinking, communication, cultural awareness, and ethical.