Hope Chambers-Lanzoni Assoc Cipd Email & Phone Number

London, England, Gb

London, United Kingdom

Wimbledon

Anzio, (Rm) Italy

• Taught private English language classes: IELTS General & Academic proficiency exam preparation, Cambridge and Trinity Exam preparation to students of varying ages and levels• Designed and taught an Introduction to English programme for 3 successive years at a local primary school. Created vibrant learning atmosphere through interactive exercises and discussions• Conducted one-to-one lessons with company directors of Italian public sector agencies• Prepared Italian Military senior officers for the JFLT – Joint Forces Language Test

London, United Kingdom

• Established new customer accounts through dedicated cold calling and exceptional service. Managed existing relationships with UK Tour Operators• Negotiated favourable contract conditions and provided clear and accurate pricing information to UK Tour Operators• Developed and helped implement incentive programmes for both hotels• Participated in relevant travel trade fairs and workshops on behalf of Park Hotels in the UK and Europe• Organised hotel-dedicated events with participation from all travel industry players

London, United Kingdom

• Led all sales, new business development and marketing activity for HTMS contracted hotels and DMC’s in the UK market• Liaised daily with HTMS’ clients for special offers and tailor-made programmes, negotiated FIT and Group rates for the UK market• Researched industry trends to refine service and product offerings for hotels and DMC partners based in Italy, Japan, Austria, Dubai, Russia and Mexico • Improved brand awareness for clients, with targeted marketing campaigns. Offered exclusive rates, organised destinations trips, incentive programmes and conducted product training• Worked closely with Tourist Boards to promote products and services of clients through joint ventures and partnership events

London, United Kingdom

Sales Executive - SuperClubs All-Inclusive 4* and 5* Resorts in the Caribbean & South America. Territory responsible: South of England* Responsibilities included promoting and providing awareness of the 14 Luxury All-Inclusive Hotels in Jamaica, Cuba, The Dominican Republic, Curacao, The Bahamas & Brazil to Tour Operators & Travel Agents* Organised and conducted product training sessions and workshops for the Retail Trade. Trained reservations staff, wedding, group and incentive departments for various Tour Operators throughout the UK* Developed and maintained a positive working relationship with relevant Tourist Boards and Airlines, keeping them abreast of the latest hotel property developments

Ocho Rios, Jamaica

* Developed a vibrant operational sales team on-site at Grand Lido Sans Souci. Increased incoming local and Caribbean business over a 15-month period* Responsibilities included promoting and selling Spa Escapes, primarily targeting the leisure market throughout Europe, UK & the USA* Held chief responsibility for overall organisation of group meetings, themed functions and banquets. * Monthly sales trips to the USA to garner American group business with focus on the leisure and incentive markets* Created promotions specific to the local market* Conducted site inspections and coordinated Familiarisation trips for travel agents and tour operators* Managed the daily operations of the Sales Department that included: a Public Relations Manager, Group Sales Coordinator and Wedding Coordinator * Recruited new team members and conducted annual performance evaluations

Bsc, Hospitality Administration

Activities and Societies: International Student Organisation Hospitality Administration and Food Science

Bachelor Of Science, Hospitality Administration

Activities and Societies: Student Honour Society - Phi Theta Kappa Cecil B. Day Memorial Scholarship, Georgia State University School.