Hope Akano Email and Phone Number
Hope is an accomplished Customer Service and Administrative Specialist with extensive experience in enhancing customer satisfaction, driving continuous improvement, and ensuring operational excellence across various organizational functions. With a proven track record of delivering profitable solutions and building trusted relationships with clients, she possesses exceptional communication and interpersonal skills, adept at negotiation, and skilled in business development.Hope is a catalyst for growth, leveraging her excellent customer service skills and strategic partnership building abilities, to drive revenue growth. She is highly praised for her unwavering commitment to delivering superior customer service and consistently achieving exceptional results.She is a master in multitasking, prioritization, and organization, with a strong sense of personal accountability and a positive service attitude.
Tappi
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Senior Customer Success StrategistTappi Jul 2023 - Present. Manage relationships with onboarded Merchants . Providing responses to merchants inquiries and complaints in a timely manner. Escalating Merchants issues and queries, and ensuring resolution. . Training new and existing Merchants on using Tappi's products and features.. Communicating important Company's updates and features to Merchants, under their supervision and ensuring that the information is well understood . Calling Merchants for daily follow up
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Senior Customer Service ManagerMtn Nigeria Aug 2020 - Jul 2023Lagos, Nigeria● Consistently generating additional revenues utilising thorough product knowledge and friendly sales techniques to ensure customers are satisfied with brand's products and services.● Providing excellent customer service and support skills to clients and strictly adhered to all company policies.● Establishing solid and trusting relationships through exceptional communication and interpersonal skills.● Collaborating with the management and other departments to recommend, develop, and implement innovative organisational strategies to maximise business productivity.● Acknowledged for unwavering commitment to providing exceptional customer service. -
Administrative SecretaryMinistry Of Education, State Secretariat Nov 2018 - Oct 2019Enugu, Enugu, Nigeria● Developed procedures for ensuring accurate coordination of schedules and meetings which increased efficiency.● Provided professional administrative and clerical assistance and support to multiple managers and executives, ensuring that all policies and procedures were followed.● Worked with the Permanent Secretary to develop and implement procedures which streamlined operational process.● Oversaw a range of administrative functions, such as answering incoming phone calls, handling correspondence, generating reports, and managing various office files and records.
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Executive Sales RepresentativeNd Communications Aug 2017 - Oct 2017Owerri, Imo, Nigeria● Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.● Exceeded profitability goals 15% while upholding strict sales and customer service quality standards.● Proactively anticipated both management and customer need to provide the necessary support in order to ensure their seamless and positive experience.● Established trust in customer relations, leading to a 5% increase in customer retention.● Executed all presentations, ordering, inventory, sales, planning and delivering of products.
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Administrative Assistant InternKris Mikas Nigeria Limited Mar 2013 - Aug 2013Ilorin, Kwara, Nigeria● Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel efficiency by 20%.● Introduced a variety of improvements and protocols to support greater efficiency and excellence throughout the administrative function. ● Coordinated and managed multiple priorities and projects.● Initiated communication and fostered productive relationships with all parties, to improve accurate and effective business operations.
Hope Akano Education Details
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Sociology -
Business Education -
Sociology
Frequently Asked Questions about Hope Akano
What company does Hope Akano work for?
Hope Akano works for Tappi
What is Hope Akano's role at the current company?
Hope Akano's current role is Channel Sales Manager || Customer Relations Officer || Administrative Officer|| Customer Success Strategist|| Customer Support Analyst.
What schools did Hope Akano attend?
Hope Akano attended University Of Ilorin, Kwara State College Of Education, Ilorin, University Of Ilorin.
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