Hope Berg Email & Phone Number

Indianapolis, IN, US

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana

• Manage Marketing Cloud implementations and projects within Appirio. Driving projects from initiation to completion, managing project plans, controlling scope and budget, managing stakeholders.
• Product Portfolio Implementation and/or supported: Email Studio, Automation Studio, Journey Builder, Social Studio, Contact Builder, Mobile Studio, Audience Studio, etc.
• Key Clients: American Lung Association, Florida State University, Live Nation, ADP, Roche.
• Create, facilitate, and guide both internal and external teams in strategic alignment to ensure operational efficiencies at global scale.
• Work with customers to develop, manage, and continuously enhance program roadmaps.
• Demonstrated ability to excel on high-pressure projects, leading teams of up to twelve individuals.

Indianapolis, Indiana

• Manage Marketing Cloud implementations, along with programs for Strategic and Key Level accounts. Driving projects from initiation to completion, managing project plans, controlling scope and budget, managing.
• Product Portfolio Implementation and/or supported: Email: Automation Studio, Journey Builder, Ad Studio, Social Studio, Mobile, Audience Builder, etc.
• Key Clients: Time, Inc.; RCI; Eli Lilly; Ford Motor Company; Southeastern Grocers.
• Create, facilitate and guide both internal and external teams in strategic alignment to ensure operational efficiencies at global scale.
• Stepped in and overtook an account as it began to escalate, worked closely with the success management team as well as RVP’s to ensure Salesforce Services was renewed.
• Collaborate with Support, Account Executives, Product Engineers, and Success Managers to ensure client satisfaction with Marketing Cloud Products.

Carmel, IN

• Manage and lead cross departmental teams on technology and business based solutions. Managed projects from implementation lifecycle, through transitioning to support/operations by defining, creating and maintaining the.
• Major IT Projects: Contact Management System for the Company (SalesLogix), New Call Center System (Interactive Intelligence), Control Management Process (Service Now), Automating Claims process for RepoPlus, VMWare.
• Work directly with our Loan Service Product Division to manage the onboarding of large accounts.
• Implemented our largest loan servicing lender in May of 2014 and over saw bringing on this account in 90 days which entailed new office space to be constructed, and hiring just over 50 employees.
• Lead marketing projects that included a new Exact Target system and also created E-marketing campaign with video content to send to clients.
• Managed Allied’s Strategic Facilities Plan – all 16 offices were accounted for in this plan.

Indianapolis, IN

• Provide support for business areas to define business processes and information systems.
• Accountable for understanding all system requirements within the deliverables; and also provide valuable feedback to the business and other analysts.
• Manage the projects from the requirements phase through to the production deployment.
• Analyze business workflow and system needs for UHC conversions and migrations.
• Helped design and implement our new website that allows electronic applications to be submitted.
• Lead analyst on the New Business and Business Process Management (BPM) Tool.