Hope Berg Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana

Manage Marketing Cloud implementations and projects within Appirio. Driving projects from initiation to completion, managing project plans, controlling scope and budget, managing stakeholders.• Product Portfolio Implementation and/or supported: Email Studio, Automation Studio, Journey Builder, Social Studio, Contact Builder, Mobile Studio, Audience Studio, etc.• Key Clients: American Lung Association, Florida State University, Live Nation, ADP, Roche.• Create, facilitate, and guide both internal and external teams in strategic alignment to ensure operational efficiencies at global scale.• Work with customers to develop, manage, and continuously enhance program roadmaps.• Demonstrated ability to excel on high-pressure projects, leading teams of up to twelve individuals.• Creating a standard process for all projects to adhere to. Created templates for lessons learned, project timelines, kickoff decks, and portfolio management.• Assisted in pre-sales calls to help scope the work and make sure estimates were correct based on what was being scoped.

Indianapolis, Indiana

Manage Marketing Cloud implementations, along with programs for Strategic and Key Level accounts. Driving projects from initiation to completion, managing project plans, controlling scope and budget, managing stakeholders. • Product Portfolio Implementation and/or supported: Email: Automation Studio, Journey Builder, Ad Studio, Social Studio, Mobile, Audience Builder, etc.• Key Clients: Time, Inc.; RCI; Eli Lilly; Ford Motor Company; Southeastern Grocers. • Create, facilitate and guide both internal and external teams in strategic alignment to ensure operational efficiencies at global scale.• Stepped in and overtook an account as it began to escalate, worked closely with the success management team as well as RVP’s to ensure Salesforce Services was renewed.• Collaborate with Support, Account Executives, Product Engineers, and Success Managers to ensure client satisfaction with Marketing Cloud Products.• Work with customers to develop, manage and continuously enhance program roadmaps.• Demonstrated ability to excel on high-pressure projects, leading teams of up to twelve individuals.• Effectively remove barriers, mitigate project risks and maximize team productivity to ensure successful delivery. • Mentored associate Project Managers to help them reach the confidence with clients and managing internal tech resources on projects and programs.• Encouraging and setting up VTO events for coworkers and project teams.

Carmel, In

Manage and lead cross departmental teams on technology and business based solutions. Managed projects from implementation lifecycle, through transitioning to support/operations by defining, creating and maintaining the project plan, as well as keeping the team motivated and focused for the duration of the project. • Major IT Projects: Contact Management System for the Company (SalesLogix), New Call Center System (Interactive Intelligence), Control Management Process (Service Now), Automating Claims process for RepoPlus, VMWare Migration • Work directly with our Loan Service Product Division to manage the onboarding of large accounts. • Implemented our largest loan servicing lender in May of 2014 and over saw bringing on this account in 90 days which entailed new office space to be constructed, and hiring just over 50 employees. • Lead marketing projects that included a new Exact Target system and also created E-marketing campaign with video content to send to clients. • Managed Allied’s Strategic Facilities Plan – all 16 offices were accounted for in this plan. • Head Chair for the Emily Thomas Foundation Annual Golf Outing • Leading/Manage United Way Campaign for Allied Solutions Employees

Indianapolis, In

Provide support for business areas to define business processes and information systems. • Accountable for understanding all system requirements within the deliverables; and also provide valuable feedback to the business and other analysts.• Manage the projects from the requirements phase through to the production deployment.• Analyze business workflow and system needs for UHC conversions and migrations.• Helped design and implement our new website that allows electronic applications to be submitted.• Lead analyst on the New Business and Business Process Management (BPM) Tool. • Troubleshoot system problems with New Business and Business Process Management (BPM) Tool• Work directly with business unit, and IT to maintain and upgrade the Business Process Management Tool• Work on mid to long term, large scale system development and maintenance projects. • Technical and customer service support for all brokerage call centers. Work with all departments in the company to get information back to the Marketing Service Centers, for general knowledge, as well as new training materials.