Hope Dinkins Email & Phone Number

Digital & Service Engineering

-Serve as the primary thought leader to create, lead, support, organize and execute activities/events for inclusion, volunteering and engagement for associates -Organize, manage and execute activities designed to boost associate’s well-being and engagement aligned with the company's culture and values, influencing department strategy-Collaborate with leadership on people strategy for DEI integration-Foster, facilitate and manage external relationships for events, volunteering and DEI partnerships in the community -Implement change management, development planning, competency models, employee on-boarding, recognition programs and career development -Provide necessary resources while demonstrating personal commitment to associates and the leadership team; discuss engagement drivers, create action plans and scorecard success criteria to support accordingly

Louisville, Kentucky Area

-Plan, conduct and coordinate all aspects of operational training in a functional area-Provide necessary resources and help to remove obstacles while demonstrating personal commitment to the team-Act promptly in routine situation while building productive relationships and establishing rapport-Provide leadership and coach performance of associates-Demonstrate detailed knowledge of system being implemented (eClinicalWorks certified)-Define scope for training sub-team, develop schedules for associates and trainers, obtain resources and coordinate with business/project team to achieve business and learning goals-Lead and support collaborative efforts with business, ensure understanding and make recommendations-Create scope deliverables, define success criteria and manage change

Louisville, Kentucky Area

Major programs: Agile (ScrumMaster certified), VersionOne, Clarity, Project Management, IT Learning Week-Organize and manage multiple projects/programs using appropriate tools and methodologies-Define scope of a project, develop schedule, obtain resources and coordinate with customer/project team to achieve business and learning goals-Anticipate and remove barriers and constraints in any project-Create and maintain project/program documentation to track project health-Lead and support collaborative efforts with customers, ensure understanding, make recommendations-Create scope deliverables, define success criteria and manage change

Louisville, Kentucky, United States

-Responsible for the design and development of learning technology solutions-Content analysis, design, development, implementation and evaluation-Partner with teams across IT and Business to provide learning solutions that impact performance-Create assessment strategies to measure effectiveness -Collaborate in the development and implementation of best practices in the use of instructional technologies-Train Humana associates in the use of tech systems and tools-Investigate and resolve specific problems, emerging learning technologies and instructional methodologies-Use existing content development applications and web technologies-Provide (technical) support for users including software recommendations, hardware troubleshooting and system configurations

Bs, Computer Information Systems

Education record