Hope D'Better Email & Phone Number

• Ensure that the compliance with all gaming regulations established by the state or jurisdiction;• Team oversaw generation of ≈$17M in revenue for FY22;• Cross-vertical project development, involving social media, marketing campaigns, compliance and legal obligation checks• Build and maintain player loyalty by maintaining contact with an assigned base of customers;• Manage and conduct meetings between players, account managers, product managers, and C-suite;

• Provision and configure mobile devices for New Hires and existing users• Provision and dispatch devices for internal users• Solve escalations for technical support via phone, email and cases• Manage device inventory inclusive of inventory management, recycling of used devices, and disposal preparation• Provide training on the proper usage and configuration on their mobile devices• Work with internal helpdesk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and optimize processes• Troubleshoot mobile devices inclusive of hardware, services, and internal applications• Develop, document, and maintain standard operating procedures, best practices, and customer service guidelines• Specialized projects with interdepartmental issues• Works closely with the Global MDM team on defining the North America region strategy for mobile devices and procurement• Manage the Corporate Verizon account working closely with the regional Verizon rep to provide the cost-benefits of plans and packages• Provide 2nd and 3rd level regional support for client and MDM/Airwatch support, Office365 support, browser, and global application support

Portland, Oregon Area

• work with Housing and Support Services to provide support to people living with HIV/AIDS • assess client needs, providing resource information and referral• collaborate with housing case managers, medical case managers, and other support services staff to develop and fulfill client goal plans• client data entry for the agency database in a timely and accurate manner; working collaboratively with other staff and community partners; and other duties as assigned• collaborate to support clients experiencing homelessness and/or mental health issues such as (but not limited to) depression, substance abuse, and anxiety• assist clients in navigating the healthcare, mental healthcare, and drug/alcohol abuse recovery systems, as these are critical to stability and medical engagement• work with clients to reduce isolation and build social connections through participation in the mentoring program and through referral to other psychosocial supports

Portland, Oregon Area

• Demand management, planning, capturing business requirements, proposing existing solutions when possible, providing overview of Client and MDM processes, policies, and procedures• Interface with HR regarding on-boarding/off-boarding processes and policies• Admin Corporate Verizon account, working closely with our Verizon team on mobile orders, porting phone numbers, mobile line plan changes, and general account management. • Monthly Cost-Analysis reports with the Expense Management team to provide cost-saving strategies; resulting in annual company savings of over 40k• Asset management, inventory, compliance and reporting. Ensuring proper hardware inventories are available, forecasting reporting, and tracking lost or stolen devices• Airwatch Administration: Recommend the types of data and apps accessed by corporate and employee-owned devices.• Train 1st and 2nd tier support on the Airwatch MDM environment including device setup, enterprise wipe, email client setup and basic troubleshooting. Maintenance and communication of new and existing knowledge base articles and documentation.

San Francisco Bay Area

• Provision and configure mobile devices for New Hires and existing users• Provision and dispatch devices for internal users• Solve escalations for technical support via phone, email and cases• Manage device inventory inclusive of inventory management, recycling of used devices, and disposal preparation• Provide training on the proper usage and configuration on their mobile devices• Work with internal helpdesk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and optimize processes• Troubleshoot mobile devices inclusive of hardware, services, and internal applications• Develop, document, and maintain standard operating procedures, best practices, and customer service guidelines• Specialized projects with interdepartmental issues • Works closely with the Global MDM team on defining the North America region strategy for mobile devices and procurement• Manage the Corporate Verizon account working closely with the regional Verizon rep to provide the cost-benefits of plans and packages• Provide 2nd and 3rd level regional support for client and MDM/Airwatch support, Office365 support, browser, and global application support

Baton Rouge, Louisiana Area

• Continually ranked in the top 3% of all advisors• 96% customer satisfaction, as per returned surveys • Advanced troubleshooting for: iOS devices, iMacs, OSX Portables• Resolved 93% of all calls with no escalation required• High volume call center experience (non-scripted)

Gonzales, La

• High-volume troubleshooting for residential, business, and company hardware and software for telecommunication systems including home computers, phone systems, security systems, and television• Maintenance and repair of Calix and Alcatel telecommunication systems • Customer Satisfaction rating of 91%, as per customer surveys