Research complex issues across multiple databases and work with support resources to resolve customer issues and partner with others to resolve escalated issues provide education and status on previously submitted claims or payments. Review and research assigned claims by navigating multiple computer systems and platforms and accurately capturing the data/information necessary for processing. Processing policies and procedures, grievance procedures, state mandates, policy guidelines, etc. Complete on a daily basis all data entry required to document and communicate the status of policies as needed adhering to all reporting requirements.Communicate and collaborate with policy holders and agents to resolve issues, using clear, simple language to ensure understanding.

Conducted performance gap analysis and skill assessment to gaugecurrent state of trainees and prioritize performance issues based onorganizational goalsWorked with Curriculum Team Leads, Senior Curriculum Developers,and others to plan and implement new training materialRefined standardized training curriculum and procedures based onindividual needs, including small group instruction and one-on-onetraining sessions

• Created and implemented a new Creative Writing curriculum for mid to high performing and gifted students focused on improving basic writing skills as well as encouraged creativity and individual voice. • Engaged students via online virtual instruction for the 2020-2021 and 2021-2022 school years, making use of varied educational technology options, virtual programs and teacher-created content while cultivating accountability and student led instruction. • Led 30+ educators in a co-taught professional development session that focused on the varied and creative uses for video-centered educational technologies in the face-to-face and the virtual classroom. • Fostered growth in Writing and Reading test scores, despite virtual learning and the lack of previous state testing during the 2019-2020 school year.

• Developed curriculum and anchor-text based Common Core units that were implemented within Standard and Honors English classrooms. • Facilitated success and growth in NCFE state testing, seeing growth every semester for three years. • Worked with English department members, Media staff, and administration to create and implement school-wide reading programs and year-to-year classroom continuity. • Differentiated instruction for young adults of varied learning abilities and English language learners. • Implemented formative and summative instruction to check for both individual comprehension as well as overall understanding and application. • Instituted positive classroom management strategies as well as disciplinary processes that effectively handled varied and challenging behavior issues.

• Motivated lower-achieving students to personalized levels of success through academic differentiation and individual reinforcement.• Developed Common Core-based curriculum that was implemented successfully in both English and Honors English classrooms.• Applied current and up and coming technology to actively engage students of varying levels of learning in creative lessons that reinforced necessary reading and writing concepts.• Maintained positive parent-teacher communication through frequent phone calls, monthly newsletters, and virtual parent-teacher open house sessions.• Provided constructive and detailed feedback to student work, emphasizing areas of growth as well as highlighting areas that needed additional or continued instruction.• Taught students from a wide variety of cultural and socio-economic groups, providing individual instruction and differentiated options based on learning style and level of understanding. • Provided extended availability in order to facilitate active participation by meeting students where they are.

• Created and implemented lesson plans for advanced language arts students based on varied genres and styles of literature• Encouraged and fostered positive parent-teacher relationships through active communication• Cultivated positive and productive relationships with fellow educators, administration, and staff• Adapted teaching materials and methods according to individual student strengths and needs to ensure a challenging and supportive learning environment• Improved student’s analytical skills and critical understanding of varied American and British Literature• Discussed and demonstrated acting styles, character development, and personality projection as well as proper public speaking protocol• Fostered creativity and freedom of expression in a theater arts setting through a variety of both teacher-led, and student-led performances