Joy Hope Email & Phone Number

Alpharetta, GA, US

Alpharetta, Georgia

• Division of Monolith Hospitality, providing design and purchasing services for hotel renovations of prominent brands.
• Provided project management, collaborating with vendors and design/construction team to insure installation met expected criteria.
• Streamlined processes to increase productivity and better manage project timelines.
• Directed design and purchasing staff in all aspects of customer relationship management resulting in increased customer retention levels.
• Reviewed construction documents and other deliverables/materials as required by client to ensure the ultimate in client expectations. Insured adherence to design budgets and project schedules.
• Engaged in marketing activities to assist in business development. Formed relationships with brands (Marriott, Hilton, and IHG) to increase project opportunities and knowledge of brand standards.

Sugar Hill, Georgia

• Multi-location automobile collision center. Office Manager/Assistant Operations Manager
• Joined team to open second location for established successful collision center. Engaged in all activities associated with location startup. Eventually assumed leadership role in operations management.
• Managed relationships with insurance companies to provide opportunities for increased sales.
• Coordinated production processes to improve quality and reduce cycle time. Modeled sense of urgency to deliver vehicles timely and increase profits.
• Managed quality control to ensure that all repairs were completed according to center’s high standards.
• Managed all aspects of financial reporting. Responsible for budget preparation and maintaining cost controls.

Kennesaw, Georgia

• Powersports Dealership featuring Polaris ATV and Victory motorcycle brands.Business Office Manager
• Key player in opening team of new power sports dealership. Engaged in all aspects of business startup.
• Set up accounting system, procedural manuals, and training of new associates.
• Assisted in selection and implementation of enterprise software solution.
• Maintained inventory and tracked floor planning for all new units.
• Managed financial reporting including: inventory management, AR/AP, bank reconciliations, general ledger, daily cash, payroll processing and monthly P & L reviews with investors.

Norcross, Georgia

• National wholesale distributor of OE automotive parts. Former subsidiary of Genuine Parts Company (NYSE:GPC).Executive Assistant to CEO/Chairman
• Interacted effectively at all levels internally and externally, providing clear communications on behalf of the CEO.
• Ability to resolve routine and complex inquires during the CEO’s absence.
• Prepared executive meeting agendas and ensured that participants were well informed prior to all meetings.
• Managed appointment calendar, meeting schedules, email follow-up, and travel arrangements for busy executive.
• Prepared variety of reports, memos, and correspondence related to executive office.