While I wear many hats at LearningTimes - everything from tech support to sales to production and project management the essence of what I do is to help my clients and colleagues achieve an engaging and effective online learning experience or event. The skills I find most useful and necessary and that I continue to hone:OrganizationCommunicationTeachingManagingTechnical RelevanceProfessional Milestones:2003: Organized, chaired, and managed first online conference for librarians world-wide.2008 - 2009: Organized, chaired and managed online conference in Second Life titled, "Stepping Into". Topics included: History, Science, English and Civic Engagement.2011, 2012, 2013: Sales goals exceeded by 45%, 70%, 88% respectively.

Primary responsibilities include sales and solutions for organizations implementing digital badges as part of their credentialing, competency, and/or engagement programs.

Sales and client relations management. Effectively qualify leads and excelled at time management and organization which contributed to company exceeding client expectations and demands. Successfully reached sales goals.

Responsible for day to day production and live event schedule – assigning team coverage for 24/7/365 calendar of web events. Created the technical support group and managed all personnel. Coordinated training of technical support team on new product roll-out and use of team for quality assurance product testing.- Using bug tracking software, team was able to increase response rate to technical issues and better track software bugs to assist development. Effective use of software increased user response rate by 60%.

Managed online events for clients from pre through post-production. Maintained client relationship and interface between product development team and client to effectively communicate product direction and custom development. Negotiated client needs, development and production resources. Had direct impact on new product market (virtual reference) with production of “LearningWeek Libraries” (sub set of "LearningWeek Live") webcast series devoted to the issues pertaining to library service in online learning. Successfully implement and sold HorizonLive virtual “reference desk”.- Production skills saved the company 30% in costs for outside production.- Executive producer of in-house monthly webcasts resulting in 15% increase in sales.- Client retention under direct responsibility remained consistent annually around 80% .