Strategic project management of critical initiatives at Novartis Pharmaceuticals in the Ethics & Compliance CIA Center of Excellence.

Lead all internal and external communication activities for the Company. Provide business leadership, develop strategy and content for corporate communication channels. Work closely with professional and advocacy function to ensure consistency of purpose and messaging.• Established consistency in corporate communication channels through strategic coordination.• Orchestrated project management operations focused on high-impact strategic initiatives.• Elevated customer satisfaction and service quality by spearheading cross-functional team in the planning and implementation of customer care center, centralizing inbound lines and ensuring service consistency.• Enhanced training operations by driving team in evaluation and selection of learning management platform for use in Quality Assurance GxP, Sales, Compliance, HR, and IT instruction organization-wide.• Optimized company's approach to press releases through operational consolidation that resulted in enhanced coordination and reductions in related expenses.• Played an instrumental role in transforming and evolving corporate values in alignment with strategic direction, working collaboratively with human resources throughout full project lifecycle.

• Drove excellence in IT products / services through strategic leadership of technical teams focused on end-user services, data warehouse / BI, web services, application development / support and e-Discovery / litigation support.• Facilitated workflow management and project portfolio reporting through implementation of MS Project and SharePoint.• Controlled $7.5M IT budget encompassing planning, forecasting, and administration.• Managed project portfolio and service delivery for the commercial organization.• Positively impacted sales, marketing, data warehousing, and BI management operations through coordination of application development, delivery and servicing.

Partner with Sales & Marketing leadership to drive business initiatives. Lead Sales & Marketing Applications development team to build and support sales force, sales operations, and marketing systems and processes. Manage the enterprise data warehouse. Partner with Compliance on aggregate spend reporting, and corporate records retention.• Generated major improvements in sales efficiency by spearheading major sales force automation project ($6.2M) encompassing planning and execution, field force hardware replacement, helpdesk and hardware services, and data interfaces. Achieved successful completion in 14 weeks.• Played a key role in company's first product launch in the US Market (Osphena) by representing IT and Sales & Marketing Systems on core launch team. Introduced enhanced mobile selling platform (iPads). Honored with President's Club Award for outstanding contribution to successful product launch and sales force productivity.• Achieved the turnaround of the data warehouse platform by working with specialist in identifying and addressing areas in need of improvements.• Established business relationship manager function and supported structuring of IT department.• Drove implementation of aggregate spend system to ensure readiness with Physician Payments Sunshine Act, federal samples reporting, individual state disclosure requirements.• Improved records management and retention by teaming up with Legal and Compliance department in the creation of new policy and schedule as well as development of enhanced IT capabilities.

Manage professional relationship marketing projects for agency pharmaceutical clients. Assess client business needs, data quality, and information resources to develop and deliver analytical program solutions to measure success, improve decision making, and assess ROI of marketing programs.• Drove expansion of business in the area of pharmaceutical sales tablet and iPad development, as well as professional digital planning and data sources. Efforts generated $750K new business in 2010, and facilitated additional $1.3M in new business in 2011.• Facilitated client workshop for 50 participants to identify iPad selling requirements. • Represented the Analytics, Operations and Media department on a cross-functional team that drove change initiatives across the agency as it converged from four distinct agencies into one.

Provided the sales force with cutting edge tools to ensure sales force readiness and agility. Planned strategies and built roadmaps for systems to support the evolution of the sales force and need for integrated information and coordination. Drove and governed implementation of key projects and services.• Reduced analysis time 15% by implementing the First Line Manager Dashboard, which streamlined access to district performance information for 500 managers company-wide. Achieved annual Global IT Award for Innovation, as well as two Business Excellence Awards for improving productivity and efficiency and for leadership in transitioning to an effective on- and off-shore operational support model. • Led a cross-functional team of field and HQ associates which developed a 3-pronged solution that empowered First Line Managers to coach more effectively and drive sales performance. • Drove customer centricity by launching the Speaker, Events & Technology Experts Network of 600 field associates, who serve as change agents supporting various HQ initiatives with their field colleagues. Co-chaired monthly Experts teleconferences as channel for information sharing and bottom-up communication, and developed executive summary for distribution to leadership.• Ensured that field-facing processes and systems were ready to accommodate the changing organizational structure resulting from shifts in the industry landscape, and that field associates were well-informed.• Experienced multicultural mentor

Managed IT and litigation support services for the Legal Department for product litigation, government investigations and subpoenas, and internal investigations. Coordinated electronic discovery activities among in-house counsel, outside counsel, electronic discovery vendor, IT, and business areas. Subject matter expert for IT and business areas in development of SOPs for data preservation and collection activities.• Selected to partner with Director, Legal Data Services to operationalize new department.• Pioneered, as part of cross-functional team, Novartis’ Electronic Discovery program to ensure appropriate preservation, collection, retrieval and production of electronic documents for litigation. • Collaborated on production of the Novartis E-Discovery Manual and Data Source Catalog. Trained 50 in-house and outside counsel on Novartis’ electronic discovery processes. Initiative was selected for the 2006 Global IT External Focus Award.

Led the Production Operations Team of 8 IT professionals supporting the edge (Siebel) CRM application and system interfaces, Novartis Event Central, and trimester sales force targeting and alignment processes. • Directed targeting & alignment efforts in support of the Alignment Optimization Initiative (AOI), which was awarded a Business Excellence Award.• Led the IT Sales initiative in support of the Hospital Field Force rollout, Oncology expansion, and the GI-Uro Expansion, which was awarded a plaque of special recognition.• Key contributor on a team exploring alternative sales models to drive sales force effectiveness; two were piloted and subsequently implemented.

Provided leadership and overall vision for Sales systems. Directed a team of 13 Software Architects and Software Engineers developing and supporting Sales Force Automation and Sales Reporting/Analysis systems in the US and Europe. • Reduced turnover by 70% by promoting open communication, information sharing, developing client relationships, and establishing an environment of mutual trust and respect. • Streamlined the US Sales application portfolio, resulting in higher user satisfaction and reduced IT support.

Managed services for multiple large pharmaceutical client accounts with annual revenues exceeding $3 million. Assessed clients’ sales force automation needs and recommended appropriate services, products, and system enhancements. Gathered business requirements, performed conceptual system design, created functional specifications for new and existing systems.

Various supervisory and non-supervisory positions in mortgage servicing industry.