Hope Gilbert Email & Phone Number

Dallas, Texas, Us

95877 Bezons, Fr

-Lead team of 8 analysts providing Willow Inpatient and Willow Ambulatory support to 27 inpatient hospitals, hundreds of clinics, and 31 retail pharmacies. Team processes 1,500 Epic work queue messages and 300 ServiceNow tickets monthly.-Analyze reported issues and requests, identify system governance needs, and oversee implementation of solutions to improve application functionality.-Leverage ServiceNow reporting to monitor incident and request progress for timely closures, customer communication, and successful change execution to ensure team is meeting SLAs.-Collaborate with Clinical Informatics to identify system deficiencies, recommend technical solutions, and evaluate impact of proposed changes.-Serve as escalation point for high priority pharmacy issues and facilitate engagement with clinical leaders, IS teams, and third-party vendors.-Meet with BSWH Planners to review pharmacy portfolio, scope demands, determine priorities, and identify enhancements that can be completed on an expedited timeline.

95877 Bezons, Fr

-Managed demand scoping and resource planning for Willow Project team. Used historical project data and ServiceNow tools to review current and upcoming projects, contour hours, and determine resource availability.-Willow resource on dozens of enhancements and projects, including build of heparin calculators, pharmacy scoring systems, order sets, and new facilities.-Implemented Willow Ambulatory and Willow Inventory at 31 retail pharmacies. Completed extensive build and testing with third-party integrations, including Surescripts, RMS, RelayHealth, Cardinal, FDB, and AIS.

Dallas, Texas, Us

-Responsible for scoping, building, and testing Nova notes and enhancements on a quarterly cycle.-Key member of workgroup focused on optimizing Epic quarterly upgrade process. -Led and coordinated mass migration efforts across all applications for Epic software upgrades, enhancements, and projects. Developed migration process and documentation and trained other analysts to lead migration. -Reduced end user downtime by 56 minutes through implementation of new migration process that allows for concurrent migration and ADT recovery.

Dallas, Texas, Us

-Implemented Epic at 7 hospitals cutting over from Allscripts. Worked with key stakeholders at each hospital to ensure pharmacy build out met their needs while also aligning with system wide policies and workflows.-Epic build included medications (simples, mixtures, CNRs), medication list import and configuration, pharmacies, dispense logic, cart fills, system lists, phases of care, etc.

Austin, Tx, Us

-Analyzed cancer survivor data and maintained annual reports on the impact of Foundation initiatives including cancer support services and grant-funded programs.-Managed tracking of participant information for LIVESTRONG at the YMCA. Administered individualized cancer support resources to over 600 survivors completing the program.-Conducted extensive literature review to inform expansion of LIVESTRONG at the YMCA initiative.

Austin, Texas

-Established and managed relationships with corporate sponsors, volunteers, partner organizations, and clients.-Collaborated with database administrators to optimize data collection process and ensure effective data retrieval to support improved reporting and stakeholder engagement.

Dallas, Texas, Us

-Conducted and analyzed political research on policy issues including Supplemental Nutrition Assistance Program Double Dollars and tobacco cessation initiatives.-Managed volunteer database to track grassroots advocacy for over 2,000 volunteers across 6 states.

Health Informatics And Health Information Technology Certificate

Bachelor Of Science - Bs, Public Health