Hope Gilbert Email and Phone Number
Hope Gilbert work email
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Hope Gilbert personal email
Epic Certified Application Manager with implementation, upgrade, and support experience. Collaborative, solution-driven professional focused on optimizing the end user experience for improved health outcomes. Following successful Epic implementations, focus has shifted to improving system functionality through Epic upgrades, enhancements, and ongoing support. Experience managing demands through full life cycle from scoping to build, testing, and deployment. Eager to expand knowledge and experience and has demonstrated commitment to learning and professional growth through certification in multiple Epic applications. Agile team player always willing to step in and contribute where needed. Leverages strong communication skills and dependability to establish trust with colleagues, leadership, and customers.
Baylor Scott & White Health
View- Website:
- baylorhealth.com
- Company phone:
- 844-279-3627
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Process Owner - Application OperationsBaylor Scott & White Health Jul 2023 - PresentDallas, Texas, Us
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Manager – Epic Willow Inpatient & Willow Ambulatory, Baylor Scott & White HealthAtos Jul 2022 - Jul 202395877 Bezons, Fr-Lead team of 8 analysts providing Willow Inpatient and Willow Ambulatory support to 27 inpatient hospitals, hundreds of clinics, and 31 retail pharmacies. Team processes 1,500 Epic work queue messages and 300 ServiceNow tickets monthly.-Analyze reported issues and requests, identify system governance needs, and oversee implementation of solutions to improve application functionality.-Leverage ServiceNow reporting to monitor incident and request progress for timely closures, customer communication, and successful change execution to ensure team is meeting SLAs.-Collaborate with Clinical Informatics to identify system deficiencies, recommend technical solutions, and evaluate impact of proposed changes.-Serve as escalation point for high priority pharmacy issues and facilitate engagement with clinical leaders, IS teams, and third-party vendors.-Meet with BSWH Planners to review pharmacy portfolio, scope demands, determine priorities, and identify enhancements that can be completed on an expedited timeline. -
Senior Analyst – Epic Willow Inpatient & Willow Ambulatory, Baylor Scott & White HealthAtos May 2021 - Jul 202295877 Bezons, Fr-Managed demand scoping and resource planning for Willow Project team. Used historical project data and ServiceNow tools to review current and upcoming projects, contour hours, and determine resource availability.-Willow resource on dozens of enhancements and projects, including build of heparin calculators, pharmacy scoring systems, order sets, and new facilities.-Implemented Willow Ambulatory and Willow Inventory at 31 retail pharmacies. Completed extensive build and testing with third-party integrations, including Surescripts, RMS, RelayHealth, Cardinal, FDB, and AIS.
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Epic Willow Inpatient Analyst 2Baylor Scott & White Health Nov 2020 - May 2021Dallas, Texas, Us-Responsible for scoping, building, and testing Nova notes and enhancements on a quarterly cycle.-Key member of workgroup focused on optimizing Epic quarterly upgrade process. -Led and coordinated mass migration efforts across all applications for Epic software upgrades, enhancements, and projects. Developed migration process and documentation and trained other analysts to lead migration. -Reduced end user downtime by 56 minutes through implementation of new migration process that allows for concurrent migration and ADT recovery.
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Epic Willow Inpatient Analyst 1Baylor Scott & White Health Sep 2019 - Oct 2020Dallas, Texas, Us-Implemented Epic at 7 hospitals cutting over from Allscripts. Worked with key stakeholders at each hospital to ensure pharmacy build out met their needs while also aligning with system wide policies and workflows.-Epic build included medications (simples, mixtures, CNRs), medication list import and configuration, pharmacies, dispense logic, cart fills, system lists, phases of care, etc.
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Mission InternThe Livestrong Foundation Aug 2018 - Dec 2018Austin, Tx, Us-Analyzed cancer survivor data and maintained annual reports on the impact of Foundation initiatives including cancer support services and grant-funded programs.-Managed tracking of participant information for LIVESTRONG at the YMCA. Administered individualized cancer support resources to over 600 survivors completing the program.-Conducted extensive literature review to inform expansion of LIVESTRONG at the YMCA initiative. -
Client Programs InternDress For Success Austin May 2018 - Aug 2018Austin, Texas-Established and managed relationships with corporate sponsors, volunteers, partner organizations, and clients.-Collaborated with database administrators to optimize data collection process and ensure effective data retrieval to support improved reporting and stakeholder engagement. -
Advocacy InternAmerican Heart Association | American Stroke Association Feb 2018 - May 2018Dallas, Texas, Us-Conducted and analyzed political research on policy issues including Supplemental Nutrition Assistance Program Double Dollars and tobacco cessation initiatives.-Managed volunteer database to track grassroots advocacy for over 2,000 volunteers across 6 states.
Hope Gilbert Skills
Hope Gilbert Education Details
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The University Of Texas At AustinHealth Informatics And Health Information Technology Certificate -
The University Of Texas At AustinPublic Health
Frequently Asked Questions about Hope Gilbert
What company does Hope Gilbert work for?
Hope Gilbert works for Baylor Scott & White Health
What is Hope Gilbert's role at the current company?
Hope Gilbert's current role is Process Owner - Application Operations.
What is Hope Gilbert's email address?
Hope Gilbert's email address is ho****@****lth.org
What schools did Hope Gilbert attend?
Hope Gilbert attended The University Of Texas At Austin, The University Of Texas At Austin.
What skills is Hope Gilbert known for?
Hope Gilbert has skills like Leadership, R, Public Speaking, Microsoft Powerpoint, Health Policy, Data Analysis, Microsoft Sql Server, Communication, Healthcare, Tableau, Public Health, Microsoft Office.
Who are Hope Gilbert's colleagues?
Hope Gilbert's colleagues are Terri Brown, Donas Cole, Nicholas S., Kelly Murphy, Mari Grazzuni, Langham Martha, Deyanira Hernandez.
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