ADMINISTER AND SUPPORT PROGRAMS: As a Project Manager on the Community, States and National Programs team, supports online learning programs, funded by the business unit, for educating the 50+ population and their families, ensuring that specific program components adhere to AARP’s legal and ethical compliance policies and regulations. Managed multiple projects to support the implementation and integration of a learning management system to provide caregiving, job search and financial education… Show more ADMINISTER AND SUPPORT PROGRAMS: As a Project Manager on the Community, States and National Programs team, supports online learning programs, funded by the business unit, for educating the 50+ population and their families, ensuring that specific program components adhere to AARP’s legal and ethical compliance policies and regulations. Managed multiple projects to support the implementation and integration of a learning management system to provide caregiving, job search and financial education and tools for the 50+ population. REVIEW AND ANALYZE DATA, such as web analytics data to report on key metrics. Use google analytics to identify key performers and trends, make recommendations and glean insights into what content is resonating with the intended audience. PROVIDE LEADERSHIP AND GUIDANCE FOR SPECIAL PROJECTS: Guide key integration projects to implement a customer-facing online learning system that would integrate with significant online learning tools already in use. Inform and advise leadership and key stakeholders on the essential aspects of the project. RESEARCH AND DEVELOPE, new guidelines for hosting older content on a new platform. Collaborate with a vendor and internal developers to implement processes and define the guidelines to meet the objective of adding specific content to a new platform. Allowing for 100% of the developed content to be migrated to a new platform. Show less

ADMINISTERED AND SUPPORT PROGRAMS: Managed enterprise-wide programs designed to meet the development and training needs of employees to prepare them for advancement opportunities within the organization. As Program Manager of AARP’s Tuition Assistance (TA) program, used technology to foster the professional growth and development of over 100 participating TA participants as well as managers. Worked with key stakeholders to regulate the federal tax policy for a defined educational… Show more ADMINISTERED AND SUPPORT PROGRAMS: Managed enterprise-wide programs designed to meet the development and training needs of employees to prepare them for advancement opportunities within the organization. As Program Manager of AARP’s Tuition Assistance (TA) program, used technology to foster the professional growth and development of over 100 participating TA participants as well as managers. Worked with key stakeholders to regulate the federal tax policy for a defined educational assistance program. Managed the budget of $900K, reporting out essential information on a monthly report. RESEARCHED AND PRESENTED important benchmark findings that supported the recommendation to raise Tuition Assistance (TA) from 4k to 8k per year, which also served as a strategic component of succession planning organization-wide. ADVISED LEADERSHIP: Conducted on a weekly meeting to communicate to the Director of Training and Strategic Talent Management, the critical aspects of program operations, budget-related information as well as explain any issues that would have a significant impact on programs policies and procedures. Provided broad levels of the advice to managers in all aspects of specific training and development programs and activities related to employee development and succession planning. INITIATED, PLANNED AND COORDINATED: Planned, designed and implemented the annual course catalog with specific curriculum tracks to support the objectives and strategic plan of HR Training and Development. Identified internal and external trainers to support the implementation and delivery of the training. PRESENTATION: Designed and delivered web-based training to AARP employees, providing an opportunity for employees to contribute to a more knowledgeable and productive working environment. Show less

INITIATED, PLANNED AND COORDINATED a quarterly three-day conference to orient and training 75-100 new employees. Provided leadership and support for annual training conferences for administrative staff and leadership. Designed and administered a training curriculum to support the administrative staff to include a week-long training plan encompassing 29 sessions utilizing four internal trainers as well as three vendors for the associations 300 plus administrative professionals and launched… Show more INITIATED, PLANNED AND COORDINATED a quarterly three-day conference to orient and training 75-100 new employees. Provided leadership and support for annual training conferences for administrative staff and leadership. Designed and administered a training curriculum to support the administrative staff to include a week-long training plan encompassing 29 sessions utilizing four internal trainers as well as three vendors for the associations 300 plus administrative professionals and launched during Administrative Professionals week. PROVIDE TECHNICAL ASSISTANCE: Advised and assisted managers on the performance review process. Provided technical assistance to managers to improve the outcome of the performance management process. Served as the lead in responding to calls and emails concerning issues, errors, and complications with the performance management process and tool. LEAD ROUNDTABLE DISCUSSIONS: Supported and facilitated a monthly task force meeting to obtain the cooperation and input of selected employees and leadership team members to formulate ideas, discuss topics and solutions for enterprise-wide employee engagement programs as well as issues raised the executive staff. PROVIDED HIGH-QUALITY SUPPORT AND SERVICES: As a Training Assistant, managed the day-to-day training and development operations within the Organization, Learning and Performance department. Duties included:-Developed training materials, manuals, and regulations. -Provided administrative support to the department. -Run and communicate reports on events and training programs. -Assisted the director of training and development in scheduling, mailing and the communication of training programs. -Maintained and managed events and schedules calendar of the training department. -Managed the annual procurement of vendors, initiating contracts, drafting statements of work and coordinating vendor activity to provide ongoing training solutions for the calendar year. Show less