Shilpi Singh Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi, India

Vendor Management, Vendor onboarding, project handling, management & delivery, post-sales client relations.

Gurugram, Haryana, India

Managed cross-functional teams to deliver complex projects on time and within budget.Implemented Agile or Scrum methodologies for efficient project execution.Built and sustained client relationships through attentive communication and quality deliverables.Utilized strong communication skills to manage stakeholder expectations and resolve conflicts.Applied strategic problem-solving to overcome project challenges and maintain client satisfaction.

Gurugram, Haryana, India

Developed a product road-map that aligned with organizational goals and prioritiesRecommended digital systems to reduce paper use by up to 83% for global events hosted.Collaborated with cross-functional teams to develop a comprehensive project strategy that increased user engagement.Created and maintained product documentation, including user manuals, help guides, and FAQsDeveloped user stories and specifications that accurately captured user needs, resulting in a product that met and exceeded user expectations.Developed A/B tests to measure product performance and uncover user behavior insightsConducted market research to identify customer needs and pain points, resulting in the launch of a successful new product feature

Gurugram, Haryana, India

Handled escalation specialist concerns to effectively resolve complex customer complaints and inquiries, ensuring timely and satisfactory resolutions.Implemented process improvements to streamline workflows and minimize escalations, resulting in enhanced efficiency and customer satisfaction.Provided coaching and support to team members, fostering a collaborative work environment focused on delivering high-quality service.Monitored and maintained adherence to company policies and service level agreements, ensuring consistent delivery of exceptional customer support.Acted as a liaison between customers and internal stakeholders, advocating for customer needs and driving initiatives to improve the overall customer experience.

Gurugram, Haryana, India

Devised contracts and expedited new hosts to the platform with a new simplified method by reducing the wait time by 62%.Developed relationships with small businesses, specializing in process improvement to increase efficiency by up to 37%Generated reports and provided analytics on accounts payable to senior management, resulting in improved budget forecasting.Assisted in creating ways to deliver excellent customer service to irate or problematic customers.Update the company database by inputting information to enhance product design and delivery.Recommended new services or products or made tips for enhancements through figuring out applicable capabilities and benefits and worked on special short-term projects to offer customized support for new products.Demonstrated simpler customer engagement strategies for hassle-free process flow and business during the pandemic.

Leveraged broad knowledge of multi-faceted business and market forces in developing effectiveMonitored customer satisfaction levels and developed methods for increasing themAiding sales team in formulating ideas for acquiring new customers.Generating revenue of $1,70,000+ quarterly through branding and activation efforts by incorporating data driven insights to create reach and recall.Executed multiple area specific to acquisition led integrated campaigns involving consumer research & insights to understand customer behavior and plan accordinglyMentored and trained team members to develop their skills and career pathsEstablished clear communication channels and provided timely feedback to team membersEncouraged creativity and innovation to develop new solutions to complex problems by developing a system for recognizing team accomplishments and rewarding successAnalyzed data and evaluated survey feedback to identify areas of improvement

New Delhi, Delhi, India

Generated leads and cultivated relationships with clients to drive sales of travel packages, exceeding monthly sales targets by 20%.Provided personalized travel recommendations and itineraries based on clients' preferences and budget, resulting in a 95% customer satisfaction rate.Collaborated with cross-functional teams to coordinate seamless travel logistics, including transportation, accommodations, and activities, ensuring a smooth and enjoyable experience for clients.Stayed updated on industry trends, destination information, and travel regulations to provide accurate and up-to-date information to clients, enhancing their confidence in our services and increasing repeat business.

New Delhi, Delhi, India

Handling IB post-sales queries.Onboard vendors by giving them a tour of the business and setting the correct expectations.Identifying escalated concerns and the pain areas to forward the concern to the correct department.

Led sales operations: conducted activations and clocked sales worth 2 lac

Writings covered for Taxation in the US market and policy for their audience.

Plan, develop and implement social media campaigns with aggressive branding to create engagements for the existing travel community. 23% awareness increase in brand funnel of the brand track.

Noida Area, India

Responsible for the over-all organisation of events for GOOGLE ANDROID FOR ENTERPRISE, executed at multiple cities PAN INDIA for a C-level business networking meet. Recruited interns and employees for the organisation.

Writings covered niches under health, fashion, education. WordPress development for the organisation web page.