Hope Webber, Phr Email & Phone Number

Plano, Texas, Us

In this position, I define strategies for benefits administration, employee relations, and leave administration for more than 550 employees across the US. I consult with leadership to assess HR needs and act as the advocate for programs and opportunities to ensure employee satisfaction. I also facilitate training and coaching; maintain our intranet pages; host orientation sessions; and analyze metrics to enhance and optimize policy making.Notable Achievements:- Established our Leave program from the ground up, as well as revitalized the existing Benefits programs, by refining policies for each to ensure compliance with regulations, alignment with our organizational vision, and scalability for future growth.- Championed the role of automation and technology in improving compliance and reducing labor hours.- Navigated two mergers and acquisitions in less than a year, overseeing the integration of new team members and refining policies to ensure consistency across the organization.- Acted as the primary point of contact on all employee relations concerns, including investigations andchallenges.- Planned and directed Open Enrollment events, as well as negotiated vendor benefits contracts during the off-season to reduce costs while ensuring the same quality of programs for our employees.

Dublin , Ca, Us

With TriNet, I guide 100+ global clients in workforce development and management strategies, HR administration (payroll and benefits), and employee relations techniques. With each account, I train key stakeholders in leveraging HRIS and other HR policies to improve the employee experience and drive retention. I also collaborate with diverse teams on open enrollment events while ensuring compliance with regulations; advise on HR best practices and legislative changes; and facilitate onboarding and orientation of new accounts. Achievements:- Coached clients on supporting more than 1300 employees across the US and overseas, including identifying approaches that drive engagement and satisfaction in virtual settings. - Engaged participants in training seminars via remote tools, such as Zoom, MS Teams, and GoToMeeting.- Served on Vertical Playbook Team, which created resources for all team members to understand, assess, and implement specific strategies across various industries. The virtual playbook later saw adoption into our Client Success training program.- Navigated COVID-19 by acting as the primary liaison to clients on addressing COVID issues within the workforce, such as advising on furlough options, sharing PPP reporting tools, and communicating changes to teams. - Counseled clients on FMLA regulations, I-9 processes, and employee relations tactics. - Analyzed client needs annually to ensure benefits and compensation plans were aligned with their fiscal goals and capacity, as well as adjusted plans as needed to meet customer requirements. - Led a system upgrade as the advocate and liaison for my clients, as well as conducted training on the system following implementation.

Boise, Idaho, Us

As the liaison to clients and internal teams, I worked to support my customers’ HR strategies and policies. This included administering payroll and employee benefits, ensuring compliance with all regulations and standards across multiple regions and states, and assisting the Safety Manager in monitoring safety measures. Achievements:- Acted as Project Manager for assigned client accounts, overseeing the full lifecycle from onboarding and relationship assessments through contract reviews and potential separation. - Monitored the HR landscape to ensure our advice and support was current and aligned with each client’s needs.

Cary, Nc, Us

In this role, I led instructional design, training, and assessment for students with an emphasis on improving engagement, driving academic success, and ensuring the equity of our educational programs. I also managed classroom behavior and ensured a safe classroom setting for all students. Additionally, I built relationships with colleagues, administrators, parents, students, and other stakeholders. Achievements:- Sustained adherence to the 80% requirement within theNC Standard Course of Study, identifying techniques for integrating standards while still customizing instructional methods and content to student interests.- Served as After School Coordinator responsible for managing an extracurricular program and supervised 7 faculty members and more than 100 students.

New York, Ny, Us

I held many roles and titles during my tenure with MetLife, growing with the company during my time there. In my last role, I was responsible for organizational development, staffing, compensation analysis and planning, and policy design in partnering with 15 subsidiary managers. I guided various teams in aligning their operations with HR policies during internal business transformations, including the merger and acquisition of new platforms and teams.Additional responsibilities included coaching and mentoring employees in implementing new products for national Fortune 500 accounts, including facilitating training for our call center of 25 employees; conducting investigations; counseling staff members with employment concerns; hosting exit interviews; and tracking performance and providing input to leadership on data trends and patterns. Achievements:- Trained employees across organizational levels in performance management techniques and performance guidelines, shaping a cohesive vision for success throughout the enterprise. - Secured partnerships with local colleges and universities to enhance the quality of our INROADS Mentoring Program and improve the recruitment of diverse candidates, as well as drove community outreach with veterans and disabilities services programs. - Saved on operating costs substantially by streamlining HR and clearinghouse processes following a Broker Dealer M&A and reducing redundancies. - Ensured compliance with all state and federal regulations, including advising leadership teams on EEO, PTO, ADA, and FMLA guidelines. - Communicated weekly with stakeholders, including colleagues, partners, and customers, via teleconferencing, webcasts, and video conferencing tools. - Named Open Enrollment Benefits Counselor for new hires and counseled employees on benefits.- Directed EEOC audit for organization to ensure adherence to best practices and labor laws.

Ba, Elementary Education

Ba, Communications