Johan Hoppe Email & Phone Number

Christchurch, Canterbury, New Zealand

Context:● Fully remote work environment● Tasked with rebuilding team cohesion after a large company restructureAchievements:● Coached senior team members in people management and project management skills.● Provided efficient time and resource management for a business critical PCI-DSS compliance project, improving stakeholder confidence.● Improved team efficiency and satisfaction by building connections on a personal level and reviving Kanban best practices.

Wellington & Wairarapa, New Zealand

Context:● Brought on board to initiate and foster a DevOps culture within the Arlo Engineering team● Focus on creating next level cloud IT infrastructure status visibility, stability and scalability● Responsible for GDPR and Privacy Act compliance● Support CTO in improving development sprint processes (Agile/Kanban) and IT Strategy● Core technology / environments used: AWS, Azure DevOps, PowerShellAchievements:● Managed Arlo’s COVID-19 Health & Safety and technical response, created a fully remote workflow● Conducted PCI-DSS self-assessment for Service Provider Level 2 attestation.● Created next level Infrastructure-as-Code (IaC) deployment for cloud server resources.● Implemented infrastructure wide monitoring and alerting of critical system components.

Naaldwijk, Netherlands

Context:● Initially appointed Senior Systems Developer for the ISP Department, as the company expanded subsequently roles as IT Project Manager, Development Department Coordinator (5 direct reports), Manager Systems and Network administration (12 direct reports)● Latest role Security Project Manager, leading projects in the Security & Business Continuity program● Chair change advisory board● Project manage technical development initiatives including devising and developing project plans, determining personnel and technical requirements and setting time schedules● Direct the design, development and implementation of new applications and systems● Monitor progress of projects and periodically report on status of these to senior management● Liaise with vendors and suppliers, cross-functional teams and other stakeholders● Serve as Tier III support for escalated issues resolutionAchievements:● Managed replacement of end-of-life firewall infrastructure. Determined functional and technical requirements, advised vendor selection, performed contract negotiations. Worked with vendor PM to expedite roll-out schedule. Project resulted in tenfold firewall capacity increase and expected 25% opex reduction.Technologies: Unix, Linux, FreeBSD, MS Project, MS Visio, Dynamics NAV, UNIX shell scripting, PRINCE2, ISM, TCP/IP, Cisco IOS, IOS XR, FortiGate FortiOSSkills: project management, change management, security standards, risk evaluation, time management, budget management, stakeholder relations, vendor negotiations, communication, presentation

Naaldwijk, Netherlands

Achievements:● Managed three Operations departments in the process of merging into one combined department. Consolidated workflow processes, implemented incident and change management processes, guided team members through the transition, resolved personality conflicts between team members. Department merger resulted in 15% increase in operating efficiency.● Directed rollout of cable television, Internet and VoIP headend equipment for a new service area spanning 90,000 homes passed. Managed scarce personnel resources to complete installation and configuration of components in time. Handled late changes to functional requirements by re-allocating resources and by negotiating compromises. Project resulted in uptake of 70,000 television customers and 40,000 Internet/voice customers.● Developed tooling to perform an emergency migration of 150.000 customer email accounts away from a failing Storage Area Network

Naaldwijk, Netherlands

Achievements:● Guided an 18 month integration project connecting a new customer order management system to mission critical network element provisioning systems. Managed a cross-functional team of developers, testers, sales and finance specialists, and network operations staff. Collaborated with other project managers in the BSS program to optimize resource availability and project alignment. Met all project deadlines without interruption of service delivery.● Initiated the establishment of formal PRINCE2 project management procedures at CAIW.● Supervised the migration of telephony services for 50,000 voice subscribers to a new telecom operator. Validated technical designs for voice and network interconnection and telephone number provisioning. Worked with the telephony platform vendor and the incumbent telecom operator to solve interoperability issues. Completed migration on schedule and without any interruption of service.

Naaldwijk, Netherlands

Achievements:● Developed and implemented a secure web tool interface to enable customers to self-manage account data, levels of service and basic troubleshooting● Successfully migrated the customer account management front- and back-end systems without interruption of service to customers● Designed and implemented a new interface between the administrative systems that provided improved accessibility and intuitive processing, with enhanced accuracy and speed for updates for a large and growing client base● Implemented an IPTV encryption and authorisation system● Developed a scheduling middleware application for a pay-per-event digital television service● Devised and implemented an automated secure exchange of user identification data for statutory reporting purposes● Authored technical and process documentation for other new tools and applications● Devised and implemented security systems and policies to protect network and data

Naaldwijk, Netherlands

Context:● Principal client was the Netherlands Organisation for Applied Scientific Research (TNO), a major applied research agency for companies, government bodies and NGOs● Administered and maintained networks, data security and business-critical systems● Provided issues resolution for users and IT team● Collaborated with client to plan and implement system enhancements, application development projects and hardware upgrades● 20% of time involved developing custom UNIX-server solutions for other clients; 5 SMEsAchievements:● Devised and implemented an issue ticket tracking and administration system that delivered improved data and management reporting, as well as trending data: ◦ Evaluated hardware and service providers ◦ Also served as lead resource for implementation, including resource estimates, contract and SLA negotiations, task assignments, testing and user training● Trained 40 users in UNIX workstation features and functionality● Identified and blocked a hacker’s attempt to access the TNO’s server; prevented the security breach, protected data and avoided unnecessary downtimeTechnologies: Unix, Irix, SunOS, SGI, Novell Netware, Windows NT, PABX, TCP/IP, ethernet, Cisco IOSSkills: systems administration, network management, end user support, management reporting, user training, vendor negotiation