Judy Hopper Email & Phone Number

Fredericton, New Brunswick, Canada

• Processing warranty claims for eight branches, ensuring that claims are processed within acceptable time frame and assisting with resolution when necessary.
• Ensure all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer's requirements and submitted to corporate warranty.
• Continually working with branches to improve warranty process.
• Working with accounting department to ensure all claims are paid and following up with any outstanding unpaid or claims on hold.
• Keeping organized historical claim information for quick and complete research capabilities.

Fredericton, New Brunswick, Canada

• Responsible for a variety of duties including managing workflow and scheduling for shop technicians, track and review work orders, monitoring preventative maintenance contracts, weekly inventory and inspections for.
• Process work orders including labor, parts, contracted work, rental services and warranty claims.
• Communicate and work with other departments as required - Sales, Parts, and Management
• Utilized client-focused sales expertise and natural problem-solving skills to maximize each client interaction and customer satisfaction.
• Processing warranty claims, ensuring processed within acceptable time frame and assisting with resolution when necessary and improving warranty claim processing.
• Prepare WIP for submission to management, and assisting with the implementation of processes to reduce WIP to target levels

Fredericton, New Brunswick, Canada

• Opening work orders, reviewing for invoicing/uploading and ensuring credits and parts have been processed and submitted.
• Ensured prompt and thorough resolution of all client issues and recommend improvements in policies and procedures with the ultimate goal of continually improving our service delivery
• Assisted with Warranty and Goodwill processing including documentation requirements and no charge claims.
• Reviewed and maintained WIP (work-in-process) daily to support the invoicing process.

Fredericton, New Brunswick, Canada

• Responsible for supporting the sales department including processing internal and external parts orders, quotations, sourcing, and order entry.
• Developed and maintained new client bases, communicate daily with clients and provide detailed product information and pricing.
• Thoroughly researched and understood customer history and previous experiences, in order to create more personalized customer experiences.
• Recommended changes in products, services, and policies by evaluating results and competitive developments.

Fredericton, New Brunswick, Canada

• Providing customer service to over 1000 tenants inquires including scheduling all maintenance request and preventative maintenance requirements, lease agreements, accounts payable and receivable.
• Planned and implemented daily, weekly, monthly and annual schedule of preventative maintenance activities to ensure the residence and equipment are safe and in good working order.
• Sourced and awarded contracts to vendors for capital repairs and suite renovations and plan and track both maintenance and housekeeping budgets.

Moncton, New Brunswick, Canada

• Coordinating the activities of all dispatched calls and ensure that functions are handled in an efficient and complete manner.
• Review active work orders and ensure all work orders are being completed in an acceptable time as outlined.
• Generated and monitored preventative maintenance contracts
• Sourcing, researching and ordering parts for service technicians
• Fleet management, purchased and outfitted company service vehicles, managed maintenance and repairs, insurance coverage, licensing and registration.
• staff clearances

Moncton, New Brunswick, Canada

• Overseeing the management of commercial rental properties, preparing lease agreements, loans, mortgages, as well as legal documents.
• Provided financial services including bank deposits & reconciliation, loan amortizations, processing PAP, and credit cards.
• Administration functions of the office as well as supervising staff and scheduling technicians.

Moncton, NB

• Order entry and purchasing of HVAC equipment and parts
• Maintenance and installation manuals
• Takes-offs, preparation of cost estimates, submitting tenders
• Selection, sourcing and pricing for HVAC equipment and parts