Mike Hopper, Safe, Csm, Cspo Email & Phone Number

Atlanta Metropolitan Area

Manage strategy and execution for key shared services functions that improve business agility to deliver faster and more efficiently at scale:• Launched and lead a SAFe Lean Agile Center-of-Excellence (LACE) focused on making it easier for leaders and practitioners to adopt and succeed with Agile and Scaled Agile (SAFe) mindsets, practices, and tooling.• Provide Lean, Agile, and SAFe training, coaching, and consulting to help launch and guide teams, release trains, and leaders.• Provide end-to-end test environments of applications and CPE where technology and product teams can test and prove out new features and capabilities.• Provide market validation services that verify features released to production “do no harm” to the market level user experience of customers and employees.• Staff management for multiple teams of onsite, nearshore, and offshore FTEs and contractors.

Greater Atlanta Area

• Provided end-to-end test environments of applications and CPE where technology and product teams can test and prove out new features and capabilities.• Provided market validation services that verify features released to production “do no harm” to the market level user experience of customers and employees.• Staff management for multiple teams of onsite, nearshore, and offshore FTEs and contractors.

Greater Atlanta Area

Managed the delivery and operations of strategic data solutions and platforms. Primary duties included managing team of local and remote BAs, architects, developers, and DBAs; managing relationships with vendors, customers, and partners; distilling business needs into architectures and solutions; managing activities for Hadoop, SQL Server, and AWS.Key accomplishments included delivery of multiple data related projects, including the migration of multiple on-prem Hadoop and SQL Server workloads to AWS.

Greater Atlanta Area

Managed the delivery of services and solutions to ensure the performance and availability of digital web and mobile products, and the underpinning applications, systems, and processes that power them.Primary duties include managing staff of local and remote site reliability engineers; liaising with vendors, infrastructure, app developement, and app support teams; establishing monitoring standards and best practices; architecting availability and performance monitoring/observability strategies and solutions with New Relic, Rigor, AWS, WebPageTest, and other tools; managing platform projects related to Eidos Media Methode CMS and AWS (CloudFront, WAF, Shield).

Greater Atlanta Area

Managed ITSM application monitoring program that provided actionable information to Operations and Development teams about the performance and availability of applications and infrastructure. Responsibilities included cultivating and managing relationships with development, support, and operations partners and customers; staff management; owning and evolving monitoring strategy; establishing and maintaining standards, processes, and tools for collecting, manipulating, and visualizing metrics and events data; ensuring effective integrations with ITIL based Incident Management, Problem Management, and Configuration Management; and managing vendor relationships. • Implemented and maintained end user and infrastructure monitoring solutions for 150+ applications using HP Business Service Manager (BAC/BSM), Business Process Monitoring (BPM), VuGen, SiteScope, Real User Monitoring (RUM), Configuration Management Database (uCMDB), Catchpoint, and Circonus. • Established and executed event management strategy for monitoring alerts. Implemented processes, configurations, and automation that reduced corporate monitoring alerts to the Systems Operations Center by 97% (from 1000+ per/day to 30 per day) and the time between alert creation and ticket creation by over 90%.• Managed multiple successful major and minor upgrades of the HP monitoring platform tools.

Greater Atlanta Area

Managed multiple cross-discipline development teams and projects that created and maintained applications for various Turner business units. Primary responsibilities included managing customer relationships; analyzing business requirements and workflows; negotiating/maintaining product roadmaps; creating project charters and project plans; managing budgets; managing multiple cross-discipline teams of direct and matrixed employees.• Oversaw on-time, on-budget projects of many concurrent minor and major releases. Received multiple accolades from customers about my leadership, business knowledge, analytical skills, and superb customer service • Improved effectiveness of project management practices by implementing MS Project based project plans, standard estimation procedures, and enhanced procedures for forecasting, tracking, and reporting project financials

Greater Atlanta Area

Managed multiple large scale IT projects spanning multiple products and business units. Responsibilities included collaborating with all levels of customer and technology stakeholders to assess technology needs, creating project proposals/charters, creating project plans, managing scope, managing risk, monitoring and reporting project progress, and coaching and mentoring project teams. • Managed 9-person team through full system lifecycle of $1.25 million, 2.5-year project to develop the MediaLink application that greatly enhanced and improved sales group’s ability to manage media buys, payment/check processing, financials, and management reporting.• Managed 12-person cross-departmental team through the full system life cycle of a $1.1 million, 7-month project to develop the TurnverVideo application that records and catalogs all of Turner's televised feeds on a 7x24x365 basis. The application increased external customer satisfaction by reducing the effort and cycle times to perform key ad sales billing activities.

Greater Atlanta Area

Developed multiple custom applications used by sales, marketing, and news organizations. Responsible for all aspects of the system life cycle including project management, requirements analysis, software and database design, coding, testing, and deployment.

Greater Atlanta Area

Built and supported applications used by accounting, portfolio management, trading, and capital markets groups. Responsible for all aspects of the system life cycle including project management, requirements analysis, design, coding, testing, and deployment.

Bachelor’S Degree

Education record