• Integration of human-centered design principles into AI solutions and aligning product development with ethical standards and user needs.• Leading comprehensive research studies on user interaction with AI systems, resulting in actionable insights for product development and enhancement.• Establishing collaborative partnerships with academic institutions and industry leaders to advance design research in the field of Human-Centered AI (HCAI).• Developing and implementing frameworks to enhance the efficacy and efficiency of user testing and feedback loops for AI projects.• Organizing and facilitating workshops and training sessions to promote a deep understanding of HCAI principles among internal teams and external stakeholders.

Responsible for building the Design Innovation and Research practice, processes, and culture at Palo Alto Networks• Founded the Palo Alto Networks Innovation & Research Center (PAIR), resulting in10X innovation initiatives run company-wide and 8X the number of UX research studies.• Established an international Innovation and research team and grew the domestic team 6-fold. Developed existing talent through management and mentorship resulting in multiple advancements in types and quality of innovation initiatives and research run.• Improved product strategy, prioritization, and collaboration by establishing internal partnerships and alignment across departments resulting in a 120% increase in projects run between Design, Engineering, and Product Management.• Established a successful Design Innovation and Research Operations Center resulting in a 150% increase in budget, purchase of core tools, development of compliance protocol/procedure/documents, 50+ procedures.• Direct innovation initiatives and research for strategic initiatives leading to the launch of new products such as a Gen AI interface and PANW's first B2C product.

• User Research/Design Strategy for clients ranging from small startups to large enterprises (Adobe, DocuSign, Pandora, etc.)• Established Research and Innovation Centers for clients. Created over 100 research tools and processes• Led and mentored a team of researchers who received a 96% "extremely satisfied" rating from clients for their work

UX Research and Innovation Initiatives• Led enterprise design research studies for partnered CRM initiatives• Led research and development on cross-product initiatives for users and product ecosystem• Led research team for Health and Life Sciences studies• Spearheaded DocuSign AX - a design research and innovation center that focuses on developing and applying disruptive technologies at DocuSign

Systems and operations consulting for Pandora's design team• Research performed with Pandora leadership and key stakeholders across multiple silos• Workshopping and ideation sessions for systems improvement• Identified improvements for workflow processes and management strategies• Developed a multi-phase implementation process for improvements/strategies recommended

Research and Design Strategy consulting for Adobe's innovation group • Cross-platform research for 8 Adobe Enterprise (B2B) products• Internal research initiatives with Adobe leadership• Business case modeling for large scale initiatives• Strategy development and outlining implementations for solution space

Researcher and co-designer of 12 applications• UX research on 25 applications and over 50 workflows/processes.• Exceeded project performance targets by more than 60% over 7 years• Developed learning center and trained operations applications

Managed team of Design / UX Researchers and Designers in the development of three educational products• Performed research with purchasers and end-users (exploratory, generative, evaluative)• Lead market analysis, competitive analysis, and benchmarking efforts• Presented findings products to key stakeholders and investors - received seed and Series A funding • Formed partnerships with Cambridge University Press, ILA Vietnam, & Stanford University advisors

• Designed, developed, and ran multi-method research studies • Developed system for quantitative and qualitative study metrics• Built, maintained, analyzed databases and repositories • Managed research associates

• Developed and managed clinical studies in neurology and cognitive decline• Trained 50+ Research Assistants. Coordinated inter-lab research • Developed databases, led recruitment interviewed participants, performed neuropsychological tests• First researcher awarded the “NCIRE Special Contributions Award” in the history of Lab

• Conducted ethnographic research on three socio-behavioral studies• Trained and managed work of 7 research assistants• Performed qualitative, quantitative research including the use of biometric data• Led lab presentations and shareouts

• Developed and implemented research studies on cross-cultural social perceptions• Performed qualitative studies, subject interviews, and ethnographic research• Recruited, trained, and managed research assistants• Created surveys and questionnaires, generated study protocol