Horace Jones Email and Phone Number
Horace Jones work email
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An experienced Global IT & Telecommunications Leader, I have a proven background in operations support, field services, and project management. I have leveraged expertise in team development, process improvement, and performance management. I am well versed in infrastructure services, network installation, and support. It is my passion to create high performing teams and drive the corporate vision.Key Achievements Include: ✅ Led a team to manage a PMO consisting of 50+ active execution projects, 100+ active pipelines, $16M+ TVC in open pipeline, and $5M in TCV YTD✅ Headed PMO and portfolio accounts for $10M of technology integration contracted services for the $30M managed services provider, delivering efficient, prompt service to drive revenue and growth✅ Improved dispatch completion times 38% leading new NOC Dispatch Team within first 6 weeks✅ Reduced completion-to-billing time by 10 days, maintained site success at approximately 90%✅ Revitalized team outcomes in Brazil, encouraging partnerships with the US team and vendors in the region, identifying areas for improvement, and promoting professionalism to improve performance to be in Top 3 Global Regions in 3 key metrics (TTU, On-Time, Right-First-Time)✅ Functioned as a respected mentor, leveraging industry expertise and dynamic coaching and leadership skills to create high-performing employees who deliver optimal outcomes✅ Recognized for excellence in providing delivery field services to a customer base of 55K users, receiving the Operational Performance Management Award✅ Led the design and build of a major enterprise data center in utilities industryContact me through this profile if you wish to connect
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Sr Pm Manager Project Management OfficeDirect Line GlobalAtlanta, Ga, Us
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Project And Services ConsultantIt Project Management Solutions, Llc Oct 2023 - PresentPMO SetupIT Infrastructure project implementation
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Director, Pmo - It InfrastructureNtt Data Services Feb 2020 - Oct 2023Plano, Texas, Us• Manage a team of 15, overseeing and developing PMO frameworks for global clients, planning and implementing initiatives to advance various verticals across setup, and providing valuable PMO services to drive optimal results• Champion people development, leveraging monthly 1-on-1 coaching and expert interpersonal skills to develop talent, support goal setting and achievement, and empower employees to earn promotions• Spearhead organizational change and transformation initiatives to advance global field services strategy development, resulting in improved operational efficiency and strengthened staff retention• Steer consistent project execution, heading workflow management for internal and external client support to maximize performance• Control high-profile accounts under escalation or distress, offering resolutions to problems to restore stability and client satisfaction while routinely interfacing with executive teams regarding the current status of accounts• Strengthen sales and business objectives in pre-sales and delivery of services to advance the company in a forward-moving trajectory within a highly competitive industry• Led a team to manage a PMO consisting of 50+ active execution projects, 100+ active pipelines, $16M+ TVC in open pipeline, and $5M in TCV YTD• Expand and enhance brand value by leveraging cross-functional collaboration abilities to ensure alignment of goals and vision• Lead performance management efforts, analyzing data to report KPIs and manage performance metrics to optimize positive outcomes and maximize goal achievement -
Sr Manager Pmo (Program Manager)Trextel Aug 2018 - Aug 2019Duluth, Georgia, Us• Headed PMO and portfolio accounts for $10M of technology integration contracted services for the $30M managed service provider, delivering efficient, prompt service to drive revenue and growth• Advanced performance and quality improvements, implementing standard methodology, best practices, and PMO maturation practices to improve performance, mitigate risk and enhance project scope documentation• Well-Versed in multi-site WAN, LAN, WLAN, LTE networks, and infrastructure deployments in retail, quick-service, health, and fitness industries, leveraging industry expertise and experience to drive successful results• Facilitated stakeholder management, partnering with business unit leaders and cross-functional teams to improve communication and engagement to exceed expectations and achieve goals• Transformed support staff performance, providing valuable training and coaching, standardizing processes, clearly defining roles and responsibilities, and performing root cause analysis to ensure high-quality project delivery• Oversaw a myriad of vital duties, including managing KPIs, developing and tracking financial targets, accelerating revenue, budgeting, ensuring customer satisfaction, and directing PMO operations, demonstrating the ability to manage multi-faceted duties concurrently• Improved dispatch completion times 38% leading new NOC Dispatch Team within first 6 weeks• Reduced completion-to-billing time by 10 days, maintained site success at approximately 90% -
Sr Manager, Service Delivery (Install, Americas)Bt In The Americas Nov 2015 - Jun 2018London, Gb• Managed 3 teams, a US team of 10-12, a Brazilian team of 10-12, and an offshore Indian team of 10-12, cultivating a work environment of professionalism, accountability, and consistency to optimize performance• Revitalized team outcomes in Brazil, encouraging partnerships with the US team and vendors in the region, identifying areas for improvement, and promoting professionalism to improve performance metrics in 3 key areas and be recognized as a top 3 region in those areas• Championed vendor management, building and nurturing key relationships and managing negotiations to ensure prompt and reasonably-priced resources and supplies• Partnered with engineering, planning, ordering, and other teams to conduct investigations. mitigate risk, and support decision-making• Functioned as a respected mentor, leveraging industry expertise and dynamic coaching and leadership skills to create high-performing employees who deliver optimal outcomes• Achieved a 35% reduction in order aging by utilizing metrics management, team coaching, and executive-level issue resolution• Led continuous improvement charges, boosting optimal performance of circuit delivery, test-turn up, and troubleshooting activities, including onshore and offshore staff, vendor field services, circuit suppliers, and logistics• Leveraged conflict resolution techniques, serving as a point of contact for escalations to minimize or diffuse challenging situations• Developed and implemented strategic KPIs for the PMO, achieving or exceeding contracted GPM targets for all projects -
Manager (Work Intake)Genpact Feb 2015 - Nov 2015New York, Ny, Us• Improved operational cycle time for tickets by documenting process flow, identifying gaps, and automating out-of-date processes• Directed workflow process development, transforming and improving the network and security engineering department for a prestigious telecommunications client• Initiated the Remedy tool to advance support request and resource utilization tracking, resulting in improved ticketing efficiency -
Sr Manager (Field Services)Cbeyond Sep 2011 - Aug 2014Atlanta, Ga, Us• Recognized for excellence in providing delivery field services to a customer base of 55K users, receiving the Operational Performance Management Award• Integral in developing operational strategies to support new product offerings, accelerate revenue, and increase efficiency• Spearheaded a lean six sigma project, yielding $265K in truck roll cost avoidance and a 50% decrease in truck rolls with 3 or more repeated dispatches• Provided a best-in-class customer experience, striving to improve customer satisfaction scores measured by utilizing NPS scores• Advanced organizational growth, recruiting and hiring top talent, supervising, providing technical training, and mentoring field technicians to create employees who deliver positive results -
Project Manager (Low Voltage & Network)It Project Solutions Management, Llc Jul 2010 - Sep 2011This was a temporary subcontractor role where I provided LAN/WAN/WLAN cable infrastructure design and project management for a major multinational aeronautical corporation.
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Staff Network EngineerSouthern Company Jun 2000 - Jul 2010Atlanta, Ga, Us- Led strategic planning and design of LAN, WAN, WLAN, and cabling infrastructures for a utility company- Administered budgets as large as $4M, supervised project teams, and prepared RFI, RFP, and bid responses. - Led the design and construction of a 60,000 sq. ft. data center.- Managed data infrastructure design for the new corporate headquarters
Horace Jones Skills
Horace Jones Education Details
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Kennesaw State UniversityGeneral -
Tennessee State UniversityComputer Science
Frequently Asked Questions about Horace Jones
What company does Horace Jones work for?
Horace Jones works for Direct Line Global
What is Horace Jones's role at the current company?
Horace Jones's current role is Sr PM Manager Project Management Office.
What is Horace Jones's email address?
Horace Jones's email address is horace.jones@bt.com
What schools did Horace Jones attend?
Horace Jones attended Kennesaw State University, Tennessee State University.
What skills is Horace Jones known for?
Horace Jones has skills like Leadership, Service Delivery Management, Team Building, Capital Budgeting, Offshore Management, Requirements Analysis, Sharepoint, Public Speaking, Project Reporting, Training And Development, Pmo Governance, Technology Operations.
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