Establish new customer accounts;Provide customer care for existing customers and up-grading services;Build relationships with customers to drive Charter Television, Internet and Phone Services;Visit potential customers at their primary residence, or place of business in an assigned geographic area, in an effort to review their current telecommunication preferences with the intent to win back, or upgrade their existing services;Responsible for order placement, and ensuring that customers’ satisfaction is guaranteed after showing the value of the products and services and securing the customers’ decision for service; Maximize assigned territory and build market share through good sales practices by calling on customers, follow up on missed customers and inform them of new products and special promotions.

• Acquired new customers for AT&T U-Verse-Communication devices• Provided customer care for existing customers and up-grading services. • Established and build relationships with customers to drive U-Verse Television, Internet and Phone Services• Visited potential customers at their primary residence or place of business in an assigned geographic area in an effort to review their current telecommunication preferences with the intent to win back or upgrade their existing services• Responsible for order placement, and ensuring that customers’ satisfaction is guaranteed after showing the value of the products and services and securing the customers’ decision for service • Completion of all assigned territory and build market share through good sales practices by calling on all customers, followed up on missed/not home customers and informed customers of new products and special promotions

 Prospected new customers for cable television services; Win-back customers from the competition; Recommended appropriate programming packages as well as explained terms of contracts.

 • Identification and development of professional relationship at multilevel within corporate structure and winning new businesses• Maintained existing accounts and generated new businesses in a geographical protected territory• Maintained regular contact with clients to accommodate and better anticipate their needs and responded to their needs in a timely and efficient manner• Demonstrated ability to effectively develop full range of company products. Executed and managed the chain account promotion and nurture key accounts to help facilitate programs based on account needs and goals• Assisted in analyzing and evaluating market place dynamics, e.g. competitive accounts, major chain accounts activities in terms of pricing, promotion and volume• Provided detailed feedback to sales managers of prospects, sales forecasts and other sales activities. Ensured that managers receive timely notice of customers problems, opportunities, sales data, market analyst and competitive activities• Build and maintained positive customer relationship to ensure maximum client satisfaction

 Responsible for the development of Time Warner Franchise areas; Win back customers from our dish and satellite competitors; Targeted delinquent customers by collecting outstanding debts;

 Developed and established market leadership in an assigned territory through networking prospecting, cold calling and target marketing. Accounts included pharmacies, hospitals, supermarkets, mom and pops stores, delicatessens, etc.; Developed not only existing accounts, but other potential business opportunities;  Communicated and sold all company products, programs and established needs for coolers, shelf space, displays, temporary and permanent point of sales materials; Scheduled merchandisers, discussed special instructions for the assigned tasks and followed-up with merchandisers; Managed the distribution of products to be delivered by dispatchers and drivers to ensure customer satisfaction.

 Called prospective businesses to provide total document solution on a daily basis via telemarketing and cold canvassing; Developed proposals and secured appointments with decision makers in large organizations, hospitals, doctors, pharmacies and small firms; Acted as an intermediary between Xerox Corporation and business customers with extensive problem solving after the sale; Maintained market share of 90% by embarking on various marketing initiatives; Commissioned market research (usage and attitude, customer feedback and product enhancement) and used results as a guide in preparing marketing plans; Assisted franchisees (over 200) with the development of marketing activities aimed at achieving business objectives which resulted in 85% brand awareness and annual increase in revenue of over 30%; Led the planning and execution of promotions and events.

• Prospected new customers for cable television services;• Targeted both businesses and residential accounts;• Educated customers on the services and benefits of cable television;• Recommended appropriate programming packages as well as explaining terms and contracts.