Horace Lai Email & Phone Number

Shanghai City, China

Chaoyang District, Beijing, China

• Manage an operations team of six employees.• Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon.cn leaders including succession planning• Manage and execute for defined metrics and quality, maintain clear metrics on audit handling volumes, performance, and quality. Ensure high quality and high volume productivity• Achieve operational excellence and drive process improvement; work closely with internal and external customers to identify opportunities, to refine and re-invent processes/features leading to operational excellence• Develop a deep understanding of China’s publishing and act as primary content quality operations contact, including regular participation in team calls, in-person meetings, and planning sessions• Create and drive innovative and effective content operation projects, including advocating new product features and ensure the prompt and proper resolution of technical and operational challenges• Work with global teams to communicate and train local teams on upcoming product/program launches to drive adoption and to calibrate the SOP• Present in front of small or mid-sized groups of internal stakeholders and customers for regular performance reviews and training

Pudongxin District, Shanghai, China

• CTB (Clear-To-Build): Ensure materials meeting MPS priority, regional mix and pack-out request and manage the CTB process with OEM and GSMs of the visibility on materials over a 26-week horizon• Logistics: Ensure the smooth flow of materials necessary to meet production schedules, inventory control requirements, and on-going production line support. Ensure that we clearly understand the logistics requirements by commodity to enable an uninterrupted flow of materials• E&O: Manage phase-out of obsolete parts/products and the transition to new production materials, upon Engineering Change Notice (ECN) or End of Production (EOP) events• New Product Materials Readiness: Manage all materials related communications through the organization, escalate key issues and present solutions and risk mitigations to cross functional executive teams• Allocations: Play a key role in the allocation of components that are in short supply, and work with the Supply-Demand Management (SDM) team and GSMs to ensure business purpose fulfilled• Executive Management reporting: Create and maintain relevant reports and exec summaries on a regular (weekly/daily) basis

Xiamen, China

• Team Management: Plan for team's career path assignment and coverage arrangement; Lead and inspire team members (10 people) to work together to achieve job objectives and departmental goals• Production Planning: Prepare rolling 13 weeks shipment forecast, and weekly look-ahead• ATB (Available-To-Build): Review overdue/tail/shortage recovery, and drive solutions with Manufacture/Salesperson/Logistics• NPI: Drive new products launch performance by coordinating NPI/Buyer/Hub/D&S/MFG• Allocation: Large Deal/Retail order fulfillment• Inventory Control: Manage inventory pull and DSI (Days Sales Inventory) controlExecutive Management Report: Daily/Weekly/Quarterly capacity/production plan, and achieve the goal of ship-to-commit, cycle time and output

Xiamen, Fujian, China

• Demand Management: owner of product forecast by analysis of the sales and the coming product mapping• Supply Management: responsible for continuous supply of materials for factories in APJ and appropriate planning of factory capacity.• Phase-out Product Management: working out last-time-procurement volume of the unique materials for the product and evaluating the potential excess and obsolete coordinating procurement and marketing team• Demand and Supply Metrics: leading team to re-design the metrics of supply chain performance in terms of forecast accuracy, order fulfillment and material readinessInventory Control: Managed Strategic Buy Hubs and Fulfillment Centers with Dell-Owned-Inventory by analyzing the inventory in/out bound activities, securities, stock levels, PI/Cycle Count results, on-site auditing and SOW to ensure the accuracy and security of Dell assets in 3PL’s place

Surabaya Area, East Java, Indonesia

• Business process mapping, documentation and implementation: as a key user and trainer for rollup of ERP system SAP, I had investigated into processes of material management and sales practices in the company and mirroring into ERP system SAP Material Management and Sales-to-Distribution modules or vice versa, tailored the processes and documentations, and also provided appropriate training sessions for the users in Xiamen factory• Demand planning: customer order planning, receiving, producing and delivery by communicating with customer, salesperson, production and logistics to ensure satisfaction of customer experienceAnalyzing and reporting: building up the analyzing and reporting system and the corresponding metrics to measure sales revenue, delivery punctuality and factory efficiency

Xiamen, Fujian, China

• Chinese Big-Four Banking Non-Performing Loan Buyout Project: Evaluating debtors’ repayment ability by means of studying loan contract, court verdict and execution status; evaluating collateral value; analyzing financial reports and monitoring business activities• Financial report analyzing and IPO feasibility study