Horace Ridley Email & Phone Number

Douglasville, Ga, Us

Atlanta, Georgia, United States

I am happy to bring the Thornton Group to Norluxe Realty. Norluxe is on a mission to be the brokerage of choice for the Luxury Market and all price points in the Metro Atlanta area.

Douglasville, Georgia, United States

Greater Atlanta Area

Helping individuals and families build wealth and security using real estate.

Greater Atlanta Area

Licensed Realtor aiding families selling and purchase real estate in the Greater Atlanta area.

Marietta, Ga

Liaised between various business units and IT to address daily critical escalations Aided the business in developing SOPs to improve work-flows allowing for greater productivityTroubleshoot and resolve applications incidents for highly visible applications which can impact patient safetyDeployed global patches and updates to mission critical business applications Created installation qualification documentation along with associated application release plansWrote Disaster Recover (DR) and failover plans for business critical applicationsAssisted with defining Project Scope and requirements gathering in the SDLC processProvided training to the Business by illustrating system functionality and capability Updated SharePoint Wiki library site for application training and knowledge base creation Input problem resolution into ticket tracking systemConducted training for junior team members AchievementsLed two vital projects to set business mappings and application monitoring standards throughout the lab footprint. Selected to be part of the Laboratories Leadership team whose primary focus is improving quality client service.On average successfully close 90% of service requests under SLA thus minimizing down time to the business.

Resolved application support issues for Financial Applications escalated to Tier 2Tested and validated applications for defects during development and after deployment Provided input to product direction/development informally as well as through formal business requirement processes and scope meeting participationSupported clients with the installation of applications within their network environmentProvided SQL Server database troubleshooting to clients including database recovery effortsLogged client issues and their resolution in the Applix call tracking system Assisted Information Development with documentation review and development Trained and mentored 1st Tier Product Support personnel in resolving client issuesAchievementsAuthored Implementation and Consultant Training guide for product installation along with conducting hands-on classroom training and practical application of the documentationSuccessfully completed the Client Service Professional Certification program designed to enhance communication skills and problem resolution

Conducted requirements meetings to gather, write and revise Business Rules for application developmentProject Managed vendor application upgrades as well as self-developed VBA applicationsCreated custom client/server and desktop applications using VBA for MS Access Participated in and performed Business Risk Analysis for various applications SOX complianceCustomized vendor applications to function properly on restricted desktop environments in compliance with Enterprise Risk Management standardsAchievementsWrote SQL stored procedure to alert Risk Management of unauthorized Foreign Exchange deals.Created a client/server database that enabled Foreign Exchange Management for the first time to measure performance of back office personnel for senior management reporting purposes Generated, tested and implemented SQL conversion script that updated hundreds of general ledger accounts for Foreign Exchange operations for US Government complianceRedesigned Foreign Exchange deal confirmations according to business units needs which provided greater customer information and reduced paper costConverted a paper-based Foreign Exchange deal investigation process to an MS Access database, which significantly improved reconciliation resolution timeCreated a database that generated official State of Florida tax formsRe-engineered Foreign Exchange Trader client set up form quickening the trader’s ability to conclude transactions

Dialogued with C-Level executives to discuss the financial performance of their companies.Performed financial statements analysis/spreads on large to small corporations to gauge financial stability.Held meetings with Credit managers to review credit investigations that determined the amount of credit to extendWrote and presented credit memos before Senior Credit Review board for Lines of Credit over $1MM Made collection calls on past due commercial accounts while monitoring the customers ability to pay

Bachelors Of Science, Business Administration; Finance

Visual Basic .Net Introductory, T-SQL 2000 programming, VBA for MS Access, AIB course in Analyzing Financial Statements Completed formal.

Bsba, Finance