Horacio Campos Guzman Email & Phone Number

San Bruno, California, United States

South San Francisco, Ca

●Provide real time support for Race residential and business customers● Schedule tech roll outs and service installations● Assist Race field techs with troubleshooting and provisioning Race services and equipment● Resolve customer complaint & concerns with strong verbal & negotiation skills● Escalate difficult issues to upper management while maintaining positive rapport with customer● Troubleshoot technical issues via phone & chat/email● Take over 600 incoming phone calls a month from customers in need of technical support, billing support, or scheduling● Created How-To documents for training purposes

Oakland, California

• Contributed to building an automated test harness for testing Big Data integrations in Hadoop/Hive using Bash scripts and Hive QL• Worked on integrating the test harness with TestRail (test management tool) using TestRail's API• Developed an automated suite of over 70 test cases to validate data integration between the data warehouse and Revstream (cloud based revenue recognition system)• Built a customized dashboard in JIRA to report on various QA related metrics

San Francisco Bay Area

• Participated in a yearlong IT Training program focusing on Corporate Computing, IT Fundamentals and Business Communications• Learned how computers and internet work to be able to explain to others that aren't tech savvy• Gained experience troubleshooting MAC and Windows, Networks, and Google search to be able to fix problems that may occur • Practiced and improved our professional writing as well as public speaking

San Francisco Bay Area

• Advertised project to help low income families for to the community by going door to door and handing out fliers to get people to participate• Assembled the surveys in a certain order to get the most important information first• Administered the surveys one on one with the head of the family

San Francisco Bay Area

Work Experience related to IT Essentials , Computer Refurbishment, Community Outreach and Microsoft Office 2010 Certification.• Diagnosed problems for every computer received by running some procedures and asking the owners about the issues they were having with their computer• Contacted the computer owners to get passwords, inform them of possible data/files loss and when computer was ready for pick up • Refurbished/fixed 4 computers per 3 day week • Replaced hardware and Operating Systems

Education record

Year Up training in the IT and corporate field.

Certificate, Mission Techies Academy

Activities and Societies: IT Essentials Tech Support Community Service Wireless Technology12 week IT Essentials program

High School Diploma, General Studies, 9-12

Attended and graduated from high school to obtain the diploma