Horacio Gutierrez Email and Phone Number

Procore is a cloud-based construction management software application built for the construction industry professional, striving to make project management effortless, one task at a time. With Procore’s easy-to-use and collaborative software, users can manage their projects at anytime, from anywhere, with any Internet-connected device. Since their founding in 2003, Procore has earned a spot on the Deloitte Technology Fast 500 list and named one of INC.’s 500/5000 Fastest Growing Companies for the third year. For more information about Procore Technologies, or for a free online demo, visit http://www.procore.com

In my position as Customer Support Analyst II, I provide direct customer support for Sage 300 Construction and Real Estate, and Sage Estimating software. I respond to, investigate, analyze and resolve a wide variety of highly complex technical, workflow and system issues. Independently handle all types of concerns or issues. Identify the root cause of the client’s software or system issues and use system analysis and testing techniques to solve highly complex application, system or hardware issues. I support Installs and configure Sage Software on Windows servers, and workstation software for clients and SQL databases. Proven strong communication skills with users and technical support professionals.

Support the successful implementation/installation of Equitrac solutions by defining, documenting and ensuring all Equitrac deliverables. Consult with client on configuration of Equitrac software and hardware solutions. Provide direction to client on system configuration for optimum feature functionality in conjunction with sales, document client expectations for system implementation.Schedule appropriate resources to ensure timely implementation of Equitrac solution. Manage delivery schedule during implementation of Equitrac solution. Responsible for customer satisfaction with product installation and in conjunction with Install Manager will manage and direct all aspects of installation to that endProvide regular Order status reports. Perform Post-Install Reviews to ensure satisfaction of expectations