Horacio Lanza Email & Phone Number

Uruguay

Montevideo, Uruguay

Montevideo, Uruguay

Montevideo, Uruguay

In charge of managing key accounts for Demand Generation and Digital Marketing services.

Montevideo

In charge of a Technical Support team with over 55 employees deployed in four locations (Uruguay, Poland, India, & Singapore). Responsible for hiring, training, staffing, forecasting, analyzing KPIs, setting annual objectives, administrate the variable incentive plan, and managing overall and individual performance. The support was provided 24x7 in 6 different languages to worldwide travel agencies. In 2017 the operation was transitioned back from NCR (outsourcing company) to Sabre in the LAC… Show more In charge of a Technical Support team with over 55 employees deployed in four locations (Uruguay, Poland, India, & Singapore). Responsible for hiring, training, staffing, forecasting, analyzing KPIs, setting annual objectives, administrate the variable incentive plan, and managing overall and individual performance. The support was provided 24x7 in 6 different languages to worldwide travel agencies. In 2017 the operation was transitioned back from NCR (outsourcing company) to Sabre in the LAC & EMEA regions. Show less

Montevideo

In charge of a Technical Support team with over 50 employees deployed in four locations (Uruguay, Poland, India, & Singapore). Responsible for hiring, training, staffing, forecasting, analyzing KPIs, setting annual objectives, as well as managing overall and individual performance. The support consisted in helping developers from OTAs (Online Travel Agencies) to build their websites using Sabre APIs to consume vendor content (flights, cars, hotels, cruise, and rails). The support was… Show more In charge of a Technical Support team with over 50 employees deployed in four locations (Uruguay, Poland, India, & Singapore). Responsible for hiring, training, staffing, forecasting, analyzing KPIs, setting annual objectives, as well as managing overall and individual performance. The support consisted in helping developers from OTAs (Online Travel Agencies) to build their websites using Sabre APIs to consume vendor content (flights, cars, hotels, cruise, and rails). The support was provided 24x7 in 4 different languages to worldwide online travel agencies. Show less

In charge of a team of 8 employees deployed in two locations (Uruguay and Poland). Responsible for ensuring SLAs for 18 internal departments in 15 different languages (+300 specialists). Key tasks: administrate the automated call routing system (Avaya), manage staffing and forecasting (Aspect eWFM), and evaluate KPIs (AHT, ASA, Occupancy rates, Shrinkage, etc)

Uruguay

Responsible for handling the relationship with customers (retailers, hotels, restaurants, special events, etc), negotiating commissions, and executing marketing campaigns.

Web Designer

Education record