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Senior Sales & Marketing executive with 20+ years of experience in Latin America, US and Europe, helping companies to translate business outcomes into customer & employee experience technology solutionsI’m currently leading strategy planning, sales operations and a portfolio management team across EMEA to drive profitable growth for a $1B+ Cisco Collaboration business Expertise includes:- Transforming into a SaaS and Recurring Revenue business- Revenue Ops- SFDC CRM, Clari revenue platform- MEDDPICC qualification framework, ARR, MRR- Hybrid Work, Workplace Transformation- Contact Centers, Collaboration and Analytics' technologies- International/global markets- P&L management- Sales, Marketing and Product Lifecycle Management- Channel strategy and Go-To-Market- Revenue increase, retention & cross/up selling improvement- FSI, Retail, Transportation and Healthcare- Voice of the Customer Analytics, NPS, Customer Journey Mapping- Customer Experience disciplines & Digital Transformation- Customer Experience Certified Professional
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Director Sales, Collaboration EmeaCiscoMadrid, Es -
Director, Sales - Collaboration Europe, Middle-East & Africa (Emea)Cisco May 2021 - PresentSan Jose, Ca, Us
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Head Of Sales Strategy, Operations & Webex Portfolio - Collaboration EmearCisco Oct 2020 - Apr 2021San Jose, Ca, Us
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Channel Sales Lead - Collaboration EmearCisco Sep 2017 - Oct 2020San Jose, Ca, Us
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Customer Experience Lead, Digital Transformation Group EmearCisco Oct 2016 - Aug 2017San Jose, Ca, Us
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Customer Experience Practice Advisor - Business Transformation, Us South EastCisco Mar 2015 - Sep 2016San Jose, Ca, UsI help my clients improve their end-customer experiences by driving a business-outcome and customer-first / technology-second approach. I work with global enterprise customers in the Finance, Healthcare, Utilities, Telco and Retail industries, helping them enable the art of the possible through enhanced customer experiences
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Director Sales & Business Development, LatamNeovantas 2013 - 2015Madrid, Madrid, EsLed sales and business development for the Voice of the Customer Analytics practice in Latin America, including customer engagements, go-to-market execution with channels and strategic partners as well as developing value based opportunities -
Vp Sales, Us & LatamEmergia 2014 - 2014Barcelona, Catalonia, Es -
Director Sales Business Development & Strategic Alliances, EmeaAvaya Jan 2011 - Feb 2013Morristown, New Jersey, UsManage the commercial and business relationship with strategic partners in EMEA to drive significant revenue growth in the Contact Center, Workforce Optimization and Business Analytics space. Exceeded plan by 6% first year, 60% 1st half second year -
Director Product Marketing, Contact Center Solutions, EmeaAvaya Oct 2008 - Dec 2010Morristown, New Jersey, UsLed the Contact Center Product Marketing team in EMEA. Drove revenue & market share growth achieving a 2% share increase across the region in a declining market
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Director Sw Applications Portfolio, Applications Group, EmeaAvaya Jul 2006 - Sep 2008Morristown, New Jersey, UsManaged the Software Applications portfolio and Regional Product Management team in EMEA. Developed the sales channel organization focused 100% on software applications. Achieved 20% YoY revenue growth.
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Director International Offer Management, UsAvaya Jan 2001 - Jul 2006Morristown, New Jersey, UsManaged the P&L for the Communications Applications business in LATAM and led the International Offer Mgmt teams from EMEA, Canada & APAC. Drove the company as the contact centers leader in LATAM achieving 40% market share. Managed pricing discipline driving a 5% margins increase
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Strategic Alliances Manager, LatamAvaya Jan 1999 - Dec 2000Morristown, New Jersey, UsManaged and developed strategic relationships with CRM and technology companies (Siebel, Peoplesoft, IBM, NICE).
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Channel Development & Sales Support Manager, LatamLucent Technologies Jan 1996 - Dec 1998Sales support for complex contact center projects across Latin America. Developed new Business Partners and sales channel -
Professional Services ManagerAt&T Jan 1994 - Dec 1995Dallas, Tx, UsManaged development and implementation of complex Contact Centers, CTI and Voice Processing projects. Managed the technical team including contractors
Horacio Calvo Skills
Horacio Calvo Education Details
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Incc Ciencias De La ComputaciónComputer Science And Artificial Intelligence -
Leadership, Sales, Product Marketing - Usa In-CompanyProduct & Soft Skills
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Universidad Tecnológica NacionalElectrical Engineering Courses
Frequently Asked Questions about Horacio Calvo
What company does Horacio Calvo work for?
Horacio Calvo works for Cisco
What is Horacio Calvo's role at the current company?
Horacio Calvo's current role is Director Sales, Collaboration EMEA.
What is Horacio Calvo's email address?
Horacio Calvo's email address is hc****@****aya.com
What is Horacio Calvo's direct phone number?
Horacio Calvo's direct phone number is +130558*****
What schools did Horacio Calvo attend?
Horacio Calvo attended Incc Ciencias De La Computación, Leadership, Sales, Product Marketing - Usa In-Company, Universidad Tecnológica Nacional.
What skills is Horacio Calvo known for?
Horacio Calvo has skills like Marketing Management, Solution Selling, Speech Recognition, International Business, Europe, Market, Ibm, Channel, Call Center, Infrastructure, International Sales, Vendors.
Who are Horacio Calvo's colleagues?
Horacio Calvo's colleagues are Kamakshi Devisetty, Mohamad Kiwan, Detlef Grossman, Tonia Reed, Lucas Hossack, Alianna Wong, Reem Hammo.
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