As a Service Manager at NUBIX, I lead the technical and installation service of PACS and RIS/Worklist systems for telemedicine clients. I also provide on-site training, monitor and analyze the client activity on the platform, and optimize the performance by mentoring and supervising the team members. I use CRM applications to track and resolve tickets efficiently and effectively.I have a Bachelor's degree in Biomedical Engineering from Universidad de las Américas Puebla, where I gained skills in biological engineering and medical imaging. I am passionate about transforming healthcare with knowledge and collaborative innovation, and I have applied my skills and experience as a Support Engineer at NUBIX for 1.5 years, where I delivered technical support to clients and handled network and server issues (LINUX/GCP). I am always eager to learn new technologies and solutions that can enhance the quality and accessibility of healthcare services.