Horacio Hernandez Email and Phone Number

▪ Responsible for leading the key product journey as part of implementing new products, enhancements, regulatory updates, and defect fixes for PRUDENTIAL’s Group Insurance Contract Issue System (CIS) through 10 Major releases per year.▪ Organized, coordinated, and executed feature prioritization to achieve customer and business objectives by focusing on maximizing value.▪ Reduced by 40% the legacy backlog items during my first 9 months of operation.

▪ Responsible to plan, manage, execute and control new and existing products updates implementation to PRUDENTIAL Group Insurance Contract Issue System (CIS).▪ PMO - Collaborated in the transition from a Waterfall to a hybrid Agile Methodology.

▪ Lead Analyst, Prudential Rating & Information Management Engine (PRIME).▪ PMO - Collaborated in the transition from a Waterfall to an Agile Methodology.▪ Conducted Sprint grooming sessions and daily Stand-ups. (Internal and external scrum teams).▪ Planned, elicited, documented, and traced front end requirements for (PRIME).▪ Lead, developed, performed, coordinated, and executed User Acceptance Testing (UAT).▪ Drove pipeline momentum and delivered sprint commitments to align with project goals.▪ Delivered Front Line support to end users (Support Requests Ticketing System).

▪ Participated as a Core Team Member for Group Insurance (GI) Contract Modernization Project to migrate Calligo composition and management system to Open Text Exstream.▪ Worked as Project Manager and Business Analyst assisting technical and business needs. ▪ Collaborated in El Paso internal initiatives such as: Contact Centre Automation Reports, PMO Onboarding process and ELP Intake Service Process, Team Skill Process. ▪ Awards: “PRUDENTIAL Rock Start Recognition”: Customer Obsessed and Collaboration. Teamwork and Talent Development.

Responsible for the on-going efforts to improve and optimize internal business processes, as well as those of our clients and prospective clients. Review, analyze, and make suggestions for the improvement of end-to-end operational workflows. Participates in business planning, needs analysis, and business risk assessment, leads process redesign/re-engineering engagements, and consults with the customer on how to best support their area through the effective use of process improvement methodologies such as lean and six sigma. Mailrooms Contact Centers Technology Evaluations Data Entry

Coordinated a variety of duties related to purchasing commodities and services to meet the operating needs of the Company:Involved in all major projects of the company.Implemented MS Dynamics electronic approval modules.Proposed Network MPLS and Internet redesign solution.Redesigned and implemented 1st Company travel program. Corporate credit card and travel program administrator.Financials for Corporate overhead, internal audits, budget preparation. Received “Above and Beyond Award”.

Texas Licensed Real Estate Agent and REALTOR®

Balancing of supply and demand by managing the forward and reverse flows in the supply chain.Conducted, coordinated worldwide inventory strategies and monthly reviews. $30M UDS Finished Goods inventory reduction WW. Reengineered inventory reporting process. Became Team Leader, Jan 2008. SAP Inventory Implementation.

Contributed and coordinated proposals and reports to pursue a new fiscal regime for PEMEX(Mexico’s National Oil Company). Generated hydrocarbon Index documents for the Ministry of Energy.Analyzed hydrocarbon reserves, costs, production and efficiency ratios for oil and natural gas.Evaluated investment projects. Organized and coordinated an International Seminar with Statoil and Petrobras for contract models in the Oil and Gas Industry.

Managed perishable products.Developed marketing strategies, new products and launching processes. Involved in pricing, distribution and imports follow-up.Category management, SKU planning, annual budgets, sales and forecasting.Developed an inventory control system to calculate synchronized stocks with the right timing  and full truckloads to reduce costs.