Horatiu Alexandru Scumpu Email & Phone Number

Brașov, BV, RO

Braşov, Romania

• Serve as the primary point of contact for client cybersecurity needs, fostering strong relationships through proactive communication and responsive service management.
• Lead Operational and Monthly Service Review meetings, presenting service performance metrics, addressing client inquiries, and discussing ongoing improvement plans.
• Drive service optimization by coordinating with technical teams to ensure adherence to SLAs and KPIs and identify solutions tailored to client-specific requirements.
• Analyze service delivery data to uncover insights, make strategic recommendations, and implement corrective actions as needed to maintain service excellence.

Braşov, Romania

• Headed the Application Infrastructure Competence Center, focusing on skills development and project support for complex IT environments.
• Developed training programs on Linux, SQL, and Windows to enhance team skills, performance, and technical depth.
• Managed talent recruitment and retention efforts across diverse technologies, aligning team competencies with organizational needs.
• Supported cross-functional teams through performance management, providing career development plans, and aligning skill sets with organizational needs.
• Acted as an escalation point for critical project issues, ensuring rapid response and resolution for seamless service delivery.

Braşov, Romania

• Led a team within the Application Infrastructure Competence Center, setting individual goals, facilitating professional development, and handling performance management.
• Spearheaded strategies for team skills development and oversaw process improvements to enhance team effectiveness.

Brasov County, Romania

• Managed two automotive industry projects, coordinating execution, resource allocation, and adherence to SLAs.
• Acted as escalation point, driving compliance with KPIs and functional processes to meet client requirements.

Brasov

• Provided technical leadership in automotive industry projects, managing Incident, Change, Problem, and Availability Management.
• Oversaw 24/7 operations, delivering guidance on system functionality and performance while improving team technical capabilities.

Braosv

• Ensured optimal system functionality and availability while overseeing Incident, Change, Problem, and Deployment processes in a 24/7 environment.

Braşov, Romania

• Built and maintained dashboards, reports, and databases, and supported team leadership functions, driving process optimization in customer service and reporting.

Braşov, Romania

• Provided shift leadership, managing team activities and ensuring operational consistency during shifts.

Braşov, Romania

• Delivered customer service across multiple channels, supported new employee training, and ensured service quality.

Brasov County, Romania

• Offered technical support for AOL.com, resolving customer issues and ensuring positive user experience.

Profil Real, Mathematics And Computer Science

Bachelor Of Engineering (Beng), Electrical Engineering And Computer Science

Education record

Development in the field of the electrical, electronics and energetic engineering, telecommunications engineering, automation and.

Certificate, Coaching, Manager Coach

Certificate, Itil V4, Itil Foundation Certificate In It Service Management

Certificate, Linux Essentials

Certificate, Oracle Pl/Sql

Certificate, Database Design And Programming With Sql

Certificate, Advanced German Level C1, Certificate In Advanced German Level C1 (Deutsches Sprachdiplom Niveaustufe C1)

Certificate, Advanced English Level C1, Certificate In Advanced English Level C1