Main responsibilities:• Responsible for the overall management of the Romanian operations comprising three business lines.• Manage a team of over 150 employees covering commercial, technical and support functions.• Define the strategic and marketing plans for Romania branch• Establish guidelines in all commercial and operational units across Romania, to foster optimization, profitability, sales and margins• Organize resources and develop local team in order to achieve the goals of the organization• Oversee daily business, ensuring a correct implementation of policies and procedures• Supervise and lead the company’s staff, dealing with professionals of various backgrounds and qualifications• Promote and support change projects inside the company, proactively analyse potential improvements and advise accordingly• Prepare and monitor annual budgets, envision factors influencing business performance and carry out deviation analysis and correction plans• Monitor competitors and market trends• Represent the company in front of third parties (public administrations, customers, suppliers, trade fairs, etc.)

- Accountable for developing KONE’s position and customer base in the market- Ensures development of customer relationships, profitability, customer loyalty and satisfaction.- Responsible for Regional and Individual Sales Plans (ISPs) for the team- Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives- Participates in pricing and offering management in order to drive market pricing and profitability- Balance order received growth and profitability by managing discounts- Accountable for ensuring results within orders, contracts, profitability and market price development- Leads the sales team to be proactive with customers- Manages the performance of the team- Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises - Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery - Accountable for developing the competences of the maintenance operations team

- Elaboration and implementation of strategies for the development of the Service Operations in East Europe Region;- Managing and coordinating the relation with existing and potential customersaccording to general company guidelines and drawing upcontracts for services;- Accurately forecasting future sales and forming sales plans to adapt to constant shifts in the marketplace;- Maximizing company’s turnover and profit;- Managing assigned department sales budget(around 5 mil. Euro/year);- Participating in the establishment of department goals and implementing procedures and performance standards to achieve these goals;- Negotiating contracts with customers and suppliers;- Identifying and building a long term active pipeline, exploring both existing markets and targeting new market opportunities; - Developing and delivering sales and tender documents and presentations;- Consolidating, evaluating and resolving customer complaints;- Keeping up-to-date with industry developments, maintaining awareness of competitor activity and market trends;- Carrying out special projects(i.e. field testing of new products, new services);

- Ensuring the efficient and effective operation of the Service Center (an average of 20 employees)- Elaboration and implementation of strategies for the development of the Service Center;- Managing assigned department budget (around 1 mil. Euro/year)- Participating in the establishment of department goals and implementing procedures and performance standards to achieve these goals;- Responsible for the employment, promotion, performance evaluation, training, motivation and counseling of the team;- Responsible for the P&L of Service Center; - Carrying out special projects(i.e. field testing of new products, new services);- Supervising the activities of the team;- Ensuring timely execution of activities;- Managing and coordinating the relation with existing and potential customersaccording to general company guidelines and drawing upcontracts for services;- Negotiating contracts with customers and suppliers;- Consolidating, evaluating and resolving customer complaints

- Selling field services, logistic services and refurbishment services for cooling equipment;- Negotiating services contracts with customers;- Approaching potential customers, identifying decision makers and meeting with them;- Consolidating, evaluating and resolving customer complaints;- Ensuring proper communication, discussion and feedback between the various participants in the projects

- Meeting and exceeding sales goals by attracting new customers and customer relationship management of existing portfolio;- Developing the client portfolio by signing new contracts and customers retention;- Establishing a lasting professional relationships with our customers;- Increasing value by offering new services;- Identifying potential business customers and relevant information about them to initiate the sale process;- Conducting commercial activities in areas specifically assigned by the direct manager;- Establishing and cultivating relationships with people who influence concluding profitable contracts both for the company and the customers;- Sending the necessary information to authorised departments and working with them to establish and implement a technical solution on time;- Regular reporting of activity and evolution of the customer portfolio;

- Coordinating and ensuring the door to door sales of the company products and services in the assigned region;- Ensuring communication and execution of the sales objectives;- Setting individual sales goals for the subordinate employees, monitoring their evolution and supporting the actions needed to achieve sales targets;- Ensuring the meeting and exceeding sales targets, ensuring that each sales person surpasses established goals;- Maintaining and developing sales team allocated in accordance with company strategy;- Reporting results of the sales team per region to the superior level;- Being involved in establishing and implementing the best practices in customer relationship;

Ensuring activities of direct sales of IT products (tenders, negotiations, promotions, sales) and technical assistance prior to sale, efficient portfolio management.

Customer care, sales of telephony and Internet services.