Marco Ter Horst Email & Phone Number

Ede, Ge, Nl

Nederland

• Identificeren van de behoeften van de INretail leden op het gebied van retail innovatie. • Onderzoek doen naar nieuwe ontwikkelingen en mogelijkheden in de markt. • Verbinden van kennisinstellingen, leveranciers en ondernemers voor het opzetten van testcases. • Presenteren van nieuwe technologieën aan de leden en het bieden van innovatieve oplossingen voor hun uitdagingen. • Organiseren van bijeenkomsten waar verschillende partijen samenkomen om technologieën verder te ontwikkelen. • Delen van testresultaten en bevindingen met ondernemers via verschillende communicatiekanalen.

Amsterdam, Noord-Holland, Nederland

• Verantwoordelijk voor het beheer van alle concessionairs binnen één category group.• Doel: Verbeteren van de commerciële prestaties van de algehele categorie.• Samenwerking met concessionairs voor beheer, optimalisatie en uitbreiding van assortiment (online en fysieke winkels).• Data-gedreven analyses op interne en externe data vormen de basis van besluitvorming.Taken en Verantwoordelijkheden:• Resultaatanalyses op basis van interne en externe data voor signalering van knelpunten, risico’s en financiële afwijkingen.• Evaluatie van commerciële & operationele prestaties met strategische besluitvorming.• Samenwerking met Commercieel Analist en Trading Manager voor assortimentsbeheer.• Opstellen van contractueel kader voor concessionairs in nauwe samenwerking met de inkoper.• Beheer van relaties met concessiepartners.• Onboarden en onderhouden van concessies voor fysieke winkels en online.• Signalering en verbetering van operationele en logistieke processen in samenwerking met betrokken afdelingen.• Efficiënte voorraadbewegingen binnen het distributiecentrum en richting winkels in samenwerking met Supply Chain.• Implementeren van strategieën voor verbetering van operationele winstgevendheid.

Utrecht En Omgeving, Nederland

As a Deputy store manager / Sales Manager at de Bijenkorf, you have various responsibilities in the daily operations of one of the leading department stores in the Netherlands. -Responsible for several department floors, incl Food & services-Member of the store management team -Direct report of 6 department managers-Indirect report of 250 employees-Lead and manage a team of employees, ensuring their proper training, motivation, and performance to provide excellent customer service.-Ensuring that the store offers an exceptional shopping experience, oversee customer service, resolve customer issues, and maintain a welcoming environment.-manage the store's financial aspects, including budgeting, sales targets, cost control, and profit optimization.-Coordinating the visual presentation of products in the store to create an attractive and engaging shopping environment.-Regularly analyze store performance, sales data, and customer feedback to identify areas for improvement and implement appropriate strategies to improve NPS / customer satisfaction. -Nurturing the growth and development of my team members, providing training, support, and performance evaluations.-Ensuring the store complies with all relevant regulations and security measures, safeguarding both the employees and the store's assets (RIEE).-Building and maintaining positive relationships with the local community, attending to the store's reputation and engagement in local events and initiatives. (for example the Beauty weekend in september 2023)-Pro-actively identify new and different business opportunities to push sales results (for example order in store with tablets and Mobile POS system)The role of a Senior Manager at the Bijenkorf is pivotal in maintaining and enhancing the store's reputation, profitability, and the overall shopping experience for its customers.

Amsterdam Area, Netherlands

Direct responsible for back office management-Direct report of 5 Teamleaders (Operations/Merchandise/Logistics&inventory/Financial Administration/Scheduling. -indirect report of 160 employees -focus on excellent department management to ensure and improve customer service according to the service strategy of de Bijenkorf -Improve theft prevention-Managing store maintenance and safety (RIEE)-Ensure maximum of cost efficiency of influenceable costs. -Development in scheduling according to personnel costs, traffic flow and consumer needs-Ensure the right planning and quality of building new brand shops, refurbishments and stock levels -Monitoring and managing stock levels and visual presentation in store -Personnel development of back office management-Pro-actively identify new opportunities to improve the business -Working together with buying and planning departments to ensure all sales opportunities are maximized-Involved in the strategic development of store organization-By absence of the store manager end responsible for total store management

Amstelveen

West Nederland

- Manage all stores of WE fashion in the west part of the Netherlands (60 stores , 3 district managers 54 storemangers and 700 sales employees)- Increase Retail profitability (P&L)- Ensure maximum of cost efficiency in all kinds of the business- Focus on excellent store management and operations, ensure and improve customer orientation- Ensure optimal end consumer service and satisfaction- Operative personnel management according to current regulations visory service and support- Strategic development of Retail area and of business- Personnel development of Retail staff in closed reconciliation with the HR department- Pro-actively identify new and different business opportunities to provide increased sales- Worked closely with product and marketing departments to ensure all sales opportunities are maximised

Netherlands

*Responsible for 10 stores and 14 concession shops*Execution of HR policy*P&L responsible*Part of the team who was responsible for the succesfull rebuilds of the Esprit stores in Maastricht, Eindhoven and Den Bosch in August 2012

*Sales responsible for 16 WE stores in the Netherlands (south east area)*direct report of 16 storemanagers *indirect report 125 sales employees*execution of HR policy*responsible for execution of storeconcept and Visual Merchandising in all stores*part of the team who was responsible for the succesfull opening of the New Store project in Nijmegen (march 2010)

Set up first new store concept of WE in Nijmegen800 sqm sales floor30+ employees

Utrecht Area, Netherlands

Wo + Niveau, Assesment

Assessment op cognitieve vaardigheden afgerond op WO+ niveau.

Retail Management / Small Business And Retail Management