Trained as an engineer and in my work as a sales director, I became fascinated with the power of customer centric processes for operations, support and sales. Because nothing is easier to sell than a product or a service from a customer centric company.It became my mission and my passion to help other leaders to make the transition to a customer centric and operationally efficient organisation.That was twenty years ago. Twenty years of trying (and failing sometimes), learning, and finetuning.Onestone is the result of those efforts - combined with the expertise of partners with the same passion and a similar story. Onestone is now the reference as an advisory for leaders who want to make their companies customer centric and efficient. Over 10 years already.My trade? To get management teams to create a distinctive and concrete strategy, and arm them against the ever so tempting management bullshit. I go looking for the arguments behind the opinions. That’s how we get everyone aligned.In order to allow your organisation to be at its best, I rely on the most relevant scientific insights - not on the popular myths of customer centricity. And that’s what I like to talk about. In front of a full house or to the board of directors.What makes me happy? The intense aroma of freshly brewed coffee.Would you like to hear what I have to say? Info & bookings via hello@onestone.bebusiness strategy – behavioural economics – design thinking – lean – psychology engineering