Conduct field research and interviews to document diverse community stories for private clients. Specialize in archival management and narrative design, transforming collected histories into engaging content, including audio-visual formats and written publications. Provide end-to-end project management, from planning interviews to organizing archives and producing final deliverables, ensuring historical integrity and creative presentation.

Key member of the business-to-IT innovation consulting team. Led qualitative and quantitative data analysis initiatives, driving business and marketing strategy enhancements for clients across Southeast Asia. Facilitated outcome-based workshops that optimized business processes and IT integration, resulting in improved performance and client satisfaction. Delivered data-driven insights for global markets, guiding innovative approaches to marketing strategies and business development.

Spearheaded communication strategies for Chinese startups and multinational clients, leading cross-cultural initiatives to bridge business objectives with effective content solutions. Innovated marketing materials and methodologies, expanding client services into graphic design and original content creation. Collaborated with internal teams to refine product offerings, resulting in expanded service lines and new business opportunities.

Led the interview and transcription processes for historical research projects, establishing rigorous quality standards and protocols. Managed the transcription, proofreading, and editing of formal project interviews while navigating subject approvals, ensuring historical accuracy and integrity in the final outputs. Collaborated with research teams to deliver high-quality archival content.

Led five long-term community research initiatives, resulting in the development of a significant corpus of historical documents. Created and presented innovative content, including an original podcast series and modernized historical media, uncovering fresh insights and producing video content for broader audience engagement. Collaborated with museum designers to develop annual public exhibitions. Managed all logistical aspects of project planning while hosting weekly community education events… Show more Led five long-term community research initiatives, resulting in the development of a significant corpus of historical documents. Created and presented innovative content, including an original podcast series and modernized historical media, uncovering fresh insights and producing video content for broader audience engagement. Collaborated with museum designers to develop annual public exhibitions. Managed all logistical aspects of project planning while hosting weekly community education events that deepened public understanding of local history. Show less

Led and supported community research projects, applying data analysis techniques to uncover unique historical insights. Orchestrated access to specialized collections within Rare Books and Manuscripts, facilitating data-driven research and preservation efforts. Provided expert guidance on content development and methodology for oral history projects, ensuring archival best practices and enhancing educational outreach.

Designed and implemented a tailored curriculum for diverse learning levels across 20 cohorts, improving educational outcomes over two grade levels. Led 4 to 6 daily interactive sessions, integrating my own language study to enhance English language acquisition and cultural understanding. Spearheaded the planning and execution of three major annual school events, demonstrating strong project management skills while fostering community engagement and an inclusive learning environment.

Authored travel-focused blog posts for a startup, crafting engaging content that highlighted unique destinations and cultural insights. Contributed to the growth of the platform by developing articles that balanced informative storytelling with SEO optimization, helping attract a wider audience and increase user engagement.

Produced multimedia summaries and promotional content for research prototypes, enhancing project visibility. Developed and edited code for sequencing multimedia tours within a Google Maps environment. Collaborated with a research team to investigate real-world events, providing technical and creative input on content development.

Developed grant-supported multimedia content for a prototype platform allowing users to explore local history from multiple perspectives. Designed interactive experiences in Google Earth, sequencing media clips to chronologically portray events from the perspectives of police, protesters, and various news outlets during a police brutality protest. Contributed coding and content integration to enhance public understanding of complex social issues.

Coordinated accommodations for patients and their families, ensuring a supportive environment during medical visits. Managed daily operations, including guest services, financial transactions, and problem-solving, with a focus on empathy and attention to detail.

Assisted senior management with sales operations and store management. Oversaw daily operations, supported customer service initiatives, and contributed to team leadership and retail strategies.