• I supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.• I monitored metrics and developed actionable insights to improve efficiency and performance.• I partnered with business leaders to deliver services that support company objectives and consistent with corporate values.• I handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.• I worked with providers to define quality metrics and outcome reporting process.

• I was engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.• I achieved sales goals and service targets by cultivating and securing new customer relationships.• I developed aftermarket service growth strategies and drove continuous improvement culture throughout the organization.• I collaborated with upper management to implement continuous improvements and exceed team goals.• I collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

• I supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.• I developed new employees and on-going performance assessment of current employees.• I monitored metrics and developed actionable insights to improve efficiency and performance.• I was partnered with business leaders to deliver services that support company objectives and consistent with corporate values.• I conducted training and mentored team members to promote productivity and commitment to friendly service.• I performed duties and provided service in accordance with established operating procedures and company policies.• I scheduled and attended meetings with clients and prospective clients as requested.• I collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.

In 2006 my boss was retired and after that I was promoted to this position. I was responsible for restructuring the nationwide service network and I kept my leader position in the service branch office as well. I was responsible for the operation of central warehouse. In the warehouse I had 15 people. I worked together more than 100 contractors and I had more than 40 people own staff. The Customer Care Department had own spare part warehouse. I negotiated and assessed customer service contracts. I prioritized and delegated work tasks to ensure proper functioning of the department. I handled complex and escalated customer service issues. I monitored accuracy of reporting and data base information. I identified and implemented strategies to improve quality of service, productivity and profitability liaise with company management to support and implement growth strategies co-ordinate and manage customer service projects and initiatives.

My career began as a Service Manager. I led the service branch office in Budapest. The staffs were here around 20 people. I managed activities of all technicians. I reviewed and managed the Service Request backlog as needed to ensure all SR’s are correctly prioritized, scheduled and moved through the system as desired. I had daily face to face contact with the customers and I reviewed customer complaints and followed customer complaints resolution. I ensured that the necessary resources and tools available for the delivery of quality customer service. I developed and implemented customer service policies and procedures. I organized technical training for technicians.