Hosam Ali Email and Phone Number

Head of Shared Cloud Operations

Head of MSI Change Implementation OwnersManaging a team of 21 direct reports – Highly skilled Network Engineers.Managing a 24/7 team covering both standard and non-standard change requests.

Part of Multi-sourcing Service Integration MSI Center. Responsible for managing change procedures, receiving and prioritizing change requests, evaluating the risk level associated with requests, and keeping thorough records of the outcome of each change, Controlling the life-cycle of all Changes and enable beneficial Changes to be made, with minimum disruption to IT services.

Responsible for upgrading legacy network technologies, or switching network infrastructure into more effective and cost saving partners.Managed more than 10 high cost saving optimization projects.Deployment of “Technical hardware validation” function, building stable processes and integrating the needed tools.Providing guidance and support to all team members.Periodically reporting project status, progress and Team activities breakdown.

 Employee of the Month winner for three times, 6 Local awards winner Responsible for troubleshooting and resolving auto-detected network failures Team leader for 3 years.. Project owner for a 12-month internal project targeting team productivity enhancement, work load reduced by 25%. Assisted in the CSP team ITIL framework optimization. Working with account team to enhance customer experience and directly interacting with customer top management for critical… Show more  Employee of the Month winner for three times, 6 Local awards winner Responsible for troubleshooting and resolving auto-detected network failures Team leader for 3 years.. Project owner for a 12-month internal project targeting team productivity enhancement, work load reduced by 25%. Assisted in the CSP team ITIL framework optimization. Working with account team to enhance customer experience and directly interacting with customer top management for critical issues. Introduced team members improvement plan and monthly break down to the management. Standing as a successor to the management and acted as a team supervisor for 2 months. End-to-End ownership of SIP cases (Service Improvement Plan). Show less

Project planning and network design.Providing site surveys and studying technical specs for tenders.Providing technical assistance for sales engineers in customer meetings.Managing new installations and network maintenance.

Dealing with customers by phone and face-to-face.Troubleshooting and solving DSL and network related issues.Training new candidates and developing new incident handling techniques.Assisting in the process of upgrading call center and team activities.