Hossain Ghahraloud Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Utilized a data-driven approach to identify and address root causes, resulting in enhanced customer satisfaction and significant cost savings for the company.• Achieved a remarkable 4% reduction in the rate of returned units within two months by implementing a process and people-focused approach, and implementation standardized repair processes and procedures• Collaborated with cross-functional teams to identify and address process bottlenecks and inefficiencies, fostering a culture of continuous improvement that contributed to service quality and the establishment of robust partnerships

Toronto, Ontario, Canada

• Performed in-depth analyses of systems and processes using data modeling, process mapping, and requirements gathering to quantify performance gaps and identify cost savings opportunities.• Increased order processing throughput by building and deploying automated workflows with Microsoft Power Automate. Tested new shopfloor platform, and documented issues in Jira.• Planed and managed business process improvement projects, and prepared budget proposals, status reports, and process requirement documents• Operated database management systems to analyze data and performed data mining analysis

Iran

• Took on the role of team leader, collaborating closely with developers to strategize, oversee, and keep a close eye on project progress, ensuring all objectives were met effectively.• Diagnosed and resolved performance, scalability, and reliability issues across development, test, and production application server environments.• Played a key role in working with REST API using Postman, and actively monitored and captured HTTP traffic using tools

Iran

• Deployed and administered cloud infrastructure ensuring the smooth installation and timely updates of server operating systems, databases, and essential software, such as Ubuntu, Windows Server, MySQL Workbench, Java, and Docker, to guarantee optimal system functionality• Improved and enhanced process and operational efficiency as well as ensure data security• Managed the day-to-day IT troubleshooting for users both locally and remotely

Shiraz, Fars, Iran

- Published 5 ISI papers as a result of conducting research in the field of process modeling and optimization over a 2-year based on my strong computer programming and numerical analysis skills especially in MATLAB- Applied computer programming to analyze chemical and biological processes for identification of patterns and trends in order to improve process efficiency- Guided and assisted over 10 masters’ students to achieve their objectives, conduct their thesis and justify their research in the peer-review

Shiraz, Fars, Iran

- Managed and provided support to undergraduate and graduate students on the course of Fundamentals of Computer and Programming, Aspen Plus Workshop, MATLAB Workshop, Numerical Analysis, and Advance Mathematics- Guided and organized more than 350 students on homework and project over 5 years

Shiraz, Fars, Iran

• Led and Supervised research and development team and reported the result to the company weekly• Designed and developed the innovative chemical process to build an efficient pilot plant and improve commercial processes

Shiraz, Fars, Iran

-Performed installation, configuration, and troubleshooting: hardware and software components and Operating Systems (Windows, iOS, Android, and Linux)-Managed the Customer Expectations and provided technical support based on customers' needs, which resulted in a high level of customer retention and satisfaction

Master’S Degree, Chemical Engineering

Master Thesis: Modeling and Optimization of Sulfur Recovery Unit (20/20) Supervised by: Profs. Mohammad Farsi and Mohammad Reza Rahimpour.

Data Analyst Program

Activities and Societies: 14-week intensive training on the fundamentals of computer technology, and project management● Utilize Excel.

Bachelor Of Science (B.S.), Chemical Engineering

Activities and Societies: Chem-E-Car, Computer Programming, Red Crescent Aid WorkerBachelor Project: Biological Removal of Hydrocarbons.

High School Diploma, Mathematics And Physics

Activities and Societies: Robotics, Microcontroller Programming, Red Crescent Aid Worker