Hossain Tarek Email & Phone Number

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

• Responsibilities:
• Implementation & configuration of AppDynamics and Dynatrace
• Maintenance of solutions by providing daily support, troubleshooting, health check & regular assessment to ensure stability & maximum business value.
• Deliver POC and POV to new customers.
• Training & share best practices with our customers.
• Outsourcing for customersKey Projects: 1- HRDF:- upgrade AppD implementation- Create Sample Dashboards2- MOJ:- Assessment for Dynatrace current Implementation- Fine Tune Dynatrace system3- NAJM:- Out Sourced to NAJM as.

Cairo, Egypt

• APM & ITOM Solutions senior consultant:Responsibilities:
• Implementation & configuration of Dynatrace
• Maintenance of solutions by providing daily support, troubleshooting, health check & regular assessment to ensure stability & maximum business value.
• Deliver POC and POV to new customers.
• Training & share best practices with our customersKey Projects: 1- E-Finance:- Being part of Dynatrace Implementation Team.2- I-Score:- Being part of Dynatrace Implementation Team.3- CIB:- Supporting the customer to.

• Senior engineer and a member of Professional Services team, responsibilities include:
• Implementation & configuration of AppDynamics & Micro Focus (ITOM & APM) solutions
• Lead Junior teammates
• Maintenance of solution by providing support, troubleshooting, root-cause analysis, health check & regular assessment to ensure stability & maximum business value.
• Perform upgrades and migrations to keep customers up to latest versions and technologies.
• Deliver POC and POV to new customers by partnering with Sales team from both vendors.

• Responsibilities:ITSM engineer and a member of Professional Services team, responsibilities include:
• Implementation & configuration Micro Focus (ITOM & APM) solutions
• Maintenance of solutions by providing daily support& troubleshooting
• Participating in POC to new customers with senior team members
• Deliver trainings & best practices procedures with our customersExperience in solutions:
• Network management (HPE/Microfocus: NNM – NA – NPS)

6th Of October

First 3 months we covered:a. ITIL Foundation V3b. Basics for Redhat administrationc. Basics for Windows administrationd. Basics for SQL server administratione. CCNA "Routing & Switching"f. CCNA "SP"g. Basics of CCNA "Collaboration"h. CCNA "Security">3 months onwards:Shadowing and started engaging with Raya ITSM team as part of Outsourcing Service at.

Co-founder of Archer company aimed to develop and provide customized software solutions for accounting & storage monitoring, we have developed, implemented and customized the software for 2 clients:1- El Marzouk for engineering consultancy:a. System to track the customers’ accounts and balanceb. Track the overall budget for the companyc. Provide financial.