Hossain Tarek Email & Phone Number

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Responsibilities:• Implementation & configuration of AppDynamics and Dynatrace• Maintenance of solutions by providing daily support, troubleshooting, health check & regular assessment to ensure stability & maximum business value.• Deliver POC and POV to new customers.• Training & share best practices with our customers.• Outsourcing for customersKey Projects: 1- HRDF:- upgrade AppD implementation- Create Sample Dashboards2- MOJ:- Assessment for Dynatrace current Implementation- Fine Tune Dynatrace system3- NAJM:- Out Sourced to NAJM as Senior Application Support- Assessment to Current AppDynamics Implementation- on-board new applications- Activate Alerting- Create Business Application Dashboard

Cairo, Egypt

APM & ITOM Solutions senior consultant:Responsibilities:• Implementation & configuration of Dynatrace• Maintenance of solutions by providing daily support, troubleshooting, health check & regular assessment to ensure stability & maximum business value.• Deliver POC and POV to new customers.• Training & share best practices with our customersKey Projects: 1- E-Finance:- Being part of Dynatrace Implementation Team.2- I-Score:- Being part of Dynatrace Implementation Team.3- CIB:- Supporting the customer to Fine tune their apps and spot the problems using the details out of Dynatrace.- Support to troubleshoot and get the best performance for Dynatrace Solution

Senior engineer and a member of Professional Services team, responsibilities include:• Implementation & configuration of AppDynamics & Micro Focus (ITOM & APM) solutions• Lead Junior teammates• Maintenance of solution by providing support, troubleshooting, root-cause analysis, health check & regular assessment to ensure stability & maximum business value.• Perform upgrades and migrations to keep customers up to latest versions and technologies.• Deliver POC and POV to new customers by partnering with Sales team from both vendors.• Enabling partnership between Raya and AppD.• Training & share best practices with our customersSolutions:• Network Operation Management (HPE/MicroFocus: NNM – NA – NPS) • Application Performance Management (AppDynamics, HPE/MicroFocus: RUM – BPM)• IT Operation Management (HPE/MicroFocus: BVD – OMI)Key Projects: Banking:1- Credit Agricole Egypt “CAE”:- Participate with AppD Sales team and successfully provided POV and on ground support throughout such phase.2- Commercial International Bank “CIB”: - Work closely with AppD team to analyze requirements for core banking applications, identify scope and provide POV - Maintain BVD scripts- Troubleshooting and working closely with vendor support to solve issues on NNMi, NA and NPS- Assessment for ITOM, NOM and APM solutionsTelecommunication:1- Telecom Egypt - Operations: - Successfully deliver NOM tool and integrate it with LDAP to facilitate login procedures. 2- Telecom Egypt - IT: - Upgrade Network Operations Manager “NOM” applications to the latest version “NNMi – NA – NPS”- Tools maintenance as per customer scope 3- Vodafone Egypt: - Successfully Deliver POC & convinced customer to implement NOM as a successor to Solarwinds- Implement & configure NNMi, NA &NPS- Configured failover for NNMi to ensure continuous monitoring of their network - Successfully replaced another Network management system with our system, also added enhancements to the environment.

Responsibilities:ITSM engineer and a member of Professional Services team, responsibilities include:• Implementation & configuration Micro Focus (ITOM & APM) solutions• Maintenance of solutions by providing daily support& troubleshooting • Participating in POC to new customers with senior team members• Deliver trainings & best practices procedures with our customersExperience in solutions:• Network management (HPE/Microfocus: NNM – NA – NPS) • Testing (HPE/Microfocus: LoadRunner – UFT – MobileCenter – ALM) • APM (HPE/Microfocus: RUM – BPM)• IT Operation Management and (HPE/Microfocus: BVD – SIS)Key Projects: A. Banking:1- Outsourcing Service at Commercial International Bank “CIB”2- Qatar National Bank “QNB” Al-Ahli3- National Bank of Egypt “NBE”4- Banque Du Caire “BDC"5- Credit Agricole Egypt “CAE”6- ADIB “Abu Dhabi Islamic Bank”B. Telecommunication:1- TE-Data Operations2- TE-Data IT3- Vodafone EgyptC- Other: 1- MOF “Ministry of finance” Lebanon

6Th Of October

First 3 months we covered:a. ITIL Foundation V3b. Basics for Redhat administrationc. Basics for Windows administrationd. Basics for SQL server administratione. CCNA "Routing & Switching"f. CCNA "SP"g. Basics of CCNA "Collaboration"h. CCNA "Security">3 months onwards:Shadowing and started engaging with Raya ITSM team as part of Outsourcing Service at Commercial International Bank, tasks completed:a. Enable server monitoring on SIS “sitescope”b. Create the base for BVD (Business value Dashboard) scriptsc. Shadowing on RUM (Real User Monitoring), load testing with LR (LoadRunner), Application and bug tracking with ALM (Application Lifecycle management) and automation testing using UFT (Unified Functional Testing)

Co-founder of Archer company aimed to develop and provide customized software solutions for accounting & storage monitoring, we have developed, implemented and customized the software for 2 clients:1- El Marzouk for engineering consultancy:a. System to track the customers’ accounts and balanceb. Track the overall budget for the companyc. Provide financial reports upon request d. Software based on .net and crystal reports 2- Kandel Egypt – Bani suif Branch:a. System to track the storage, availability of products, create bills, track customers purchases b. Provide alert for shortage in productsc. Provide financial reports upon request d. Software based on Java