Hossam Adel Abdel Kariem Email and Phone Number

• Led the implementation of cutting-edge infrastructure, optimizing technology for maximum performance and cost-effectiveness.• Spearheaded the enhancement of cybersecurity measures to safeguard data and minimize security incidents. • Implemented cost-cutting measures while ensuring zero downtime in critical IT operations. • Provided oversight to the IT department, emphasizing adherence to standards and ITIL best practices. • Orchestrated a seamless Azure cloud computing transition for enhanced efficiency and collaboration.

• Developed and managed the IT budget, ensuring cost-effectiveness and efficiency.• Managed and developed the IT team• Enforced security policies for a robust and secure IT environment.• Implemented and managed Hyper-V virtualization solutions.• Managed SCCM, SQL Server, TFS, Symantec Endpoint Protection, FortiGate Firewall, and IP-Sec VPN, including the integration and management of Azure VM cloud solutions.• Installed, implemented, and maintained Windows Servers, Active Directory, Exchange, ISA server, and TMG.• Monitored and diagnosed network system-level issues for optimal performance.• Managed procurement processes for hardware, software, and IT services, ensuring cost-effectiveness.• Developed and implemented IT strategies and policies aligning with company objectives.• Enforced backup and recovery policies, ensuring data integrity and availability.

• Managed and maintained Fortigate Firewall, IP-Sec VPN, GPO & WSUS.• Provided technical support for both hardware and software.• Administered infrastructure, including firewalls, databases, malware protection software, and other processes.• Upgraded systems and processes as required for enhanced functionality and security issue resolution.• Responsible for maintaining the IT network, servers, and security systems.• Administered infrastructure, including firewalls, databases, malware protection software, and other processes.• Created and verified backups of data.• Enforced security policies.

• Maintained and managed Windows 2003 Servers environment (AD, Exchange Server 2003 & IIS).• Troubleshot and resolved desktop, network, and systems issues.• Conducted Windows 2003 operating system installation and configured for TCP/IP network, including DHCP, WINS, and DNS settings.• Performed telephone and on-site troubleshooting for clients as a field technician.• Managed and monitored ISA server 2006 & WSUS.• Analyzed and monitored the existing network for efficiency and effectiveness, including server performance.• Configured desktop computer workstations.• Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.

• Collaborated with various clients to provide IT consulting services, specializing in networks & computers.• Managed client communication, requirements gathering, and project execution.• Developed and implemented IT solutions tailored to meet client needs, resulting in positive feedback and repeat business.

• Troubleshot, assembled, and resolved desktop, network, and systems issues. • Diagnosed and repaired computers to the component and software level, establishing alternative repair procedures to meet customer needs. • Built LAN servers and workstations. • Analyzed and resolved end-user software program and connectivity issues. • Provided telephone support, answering inquiries.