•Strictly adhere to FAB policies, standards and procedures.•Take responsibility to resolve and respond to incidents and service requests received on service management system and other service desk channels (e-mail and phone) within the pre-defined SLA.•Attend professional trainings purposed/planned by management and keep knowledge level up-to-date with latest technology trends in IT field.•Report to line manager any major/critical incidents on time.•Provide support for IT services in infrastructure area in general when workload is high or in case of shortage of staff where other skills or experience is required.•Adhere to agreed and communicated target dates, priorities and urgencies for tasks and activities related to infrastructure services function assigned by line manager and effectively manage his/her time to focus on productivity and deliver expected results.•Take ownership to identify, report and improve areas of risks or which need improvements specifically in IT services and generally in FAB.•Provide assistance and consultancy to other team members and management when needed.•Representing infrastructure team at meetings and communications with staff, vendors and third-parties when requested or based on the job needs•Acts as officer in charge or on duty for agreed, communicated and planned maintenance or emergencies during non-working hours, weekends and public holidays.

Responsibilities:-Build and manage QC team & Development team servers in HQ Site and perform proactive protection and check healthy performance and give appropriate permission for individuals and preparing machines with the Prerequisite application -Working with Security Solution Server (Symantec Endpoint protection 12, 14 - Symantec Endpoint Encryption, MacAfee DLP).-Manage VOIP system (Avaya site administration) and generate call Report for financial team and assign new Extension for new employee. -Troubleshooting CCTV System and perform proactive protection and check healthy performance for all servers.-Manage finger print devises and generate attendances Reports for HR Team and taking fingerprint for new employees-Purchase IT Equipment (laptops & printers & keyboard and mouse kit & Monitors & Toners & applications & Laptop spare parts)-Dealing with Hardware vendor for any Troubleshooting issue.-Renew banks certificate -Working on SCCM 2012 to Perform Remote Support and installing application -Installing operating system (windows 7 – windows Server 2008 & 2012 & 2016), hardware troubleshooting and maintenance.-Installing SQL Server (2008 & 2012 & 2014 & 2016), and performed backup restoring DB.-H/W inventory and labeling of IT Assets using IBM MAXIMO system.-Working on EBC Ticketing System and pitrix24.-Troubleshoot hardware, software and network equipment.-Installing/configuring new computers, IP telephones, software and applications, projectors, printers, wireless access points, and other equipment’s as needed.-Creating mailboxes and configuring accounts in the dot panel.-Load all required software and license.-Technical support via phone, email or in person.-Troubleshooting printers/scanners/copiers/projectors/IP Telephones /meeting room system/ laptops.-Technical support via phone, email or in person.-Troubleshooting printers/scanners/copiers/projectors/i Pads/IP Telephones.

*Manages and maintains local area network (LAN), including network hardware (Servers, Printers, and other peripherals), Telephony System and Applications.*Maintain an inventory of computers, scanners, printers, and all equipment connected to the IT infrastructure, as well as, a software library and backup copies.*Technical Supporting For All Faculty of BUE .*Troubleshoot hardware, software and network equipment.*Installing/configuring new computers, IP telephones, software and applications, projectors, printers, wireless access points, and other equipments as needed.*Provide orientation and train new users on existing technology.*Connect and set up hardware.*Load all required software.*Computer viruses and security.*E-mail and internet programs.*Technical support via phone, email or in person.*Setting up new iPads and syncing with iTunes.*Customizing and printing staff IDs.*Troubleshooting printers/scanners/copiers/projectors/iPads/IP Telephones.*Maintain current and accurate inventory of technology hardware, software and resources.

1-Manages and maintains local area network (LAN), including network hardware (Servers, Printers, and other peripherals), Telephony System and Applications.2-Maintain an inventory of computers, scanners, printers, and all equipment connected to the IT infrastructure, as well as, a software library and backup copies.3-Perform regular backups according to best practices as established in policies and procedures.4-Technical Supporting For Alborg Lab Branches All Over Egypt.5-Monitoring, Investigating WAN Connection Issues between Alborg Lab Branches and configuring.6-Alborg Lab Applications first line Supporting, Managing specific services on Servers.7-Deploy backup Schedule for all different Data.8-Preparing the technical needs for every new Branch.9-Traveling all over Egypt for technical support Issues.10-PC and Server hardware test, diagnose, troubleshoot and solve hardware related problems.

1-Install, configure, maintain and troubleshoot Desktops and Laptops connected to the company network.2-Internal Users, systems and network Supporting.3-Deploy backup Schedule for company Data.4-PC and Server hardware test, diagnose, troubleshoot and solve hardware related problems.5-Preparing technical reports for different IT Dept Information.6-Preparing the technical needs for every new comer.