Senior Information Technology Specialist
Current•Strictly adhere to FAB policies, standards and procedures.•Take responsibility to resolve and respond to incidents and service requests received on service management system and other service desk channels (e-mail and phone) within the pre-defined SLA.•Attend professional trainings purposed/planned by management and keep knowledge level up-to-date with latest technology trends in IT field.•Report to line manager any major/critical incidents on time.•Provide support for IT services in infrastructure area in general when workload is high or in case of shortage of staff where other skills or experience is required.•Adhere to agreed and communicated target dates, priorities and urgencies for tasks and activities related to infrastructure services function assigned by line manager and effectively manage his/her time to focus on productivity and deliver expected results.•Take ownership to identify, report and improve areas of risks or which need improvements specifically in IT services and generally in FAB.•Provide assistance and consultancy to other team members and management when needed.•Representing infrastructure team at meetings and communications with staff, vendors and third-parties when requested or based on the job needs•Acts as officer in charge or on duty for agreed, communicated and planned maintenance or emergencies during non-working hours, weekends and public holidays.
