With Le Meridien, I executed all aspects of hospitality sales and business development for an upscale five-star Marriot property with $22M in annual revenues. In this role, I supported sales success of five direct reports with a dedication to customer excellence. Day in and day out, I analyzed market trends and global travel services for a competitive advantage, enhanced growth with roadshows, seminars, and international exhibits to engage travel agents; and I revamped corporate training and researched trade publications. Core accomplishments:• Achieved budget in less than a year while increasing occupancy from just 5% to 80% in as little as three months by opening new markets.• Recognized for earning 97% guest satisfaction scores across service lines.• Catalyzed growth in sales channels for booking sites, SEO, flash sales, 2x hotel point offerings, and special offers during peak periods.• Won business using creative techniques, unveiling deals with universities, corporations, and financial institutions for credit card holders with points.• Grew revenue by $2.1M after conceiving Far East restaurant and recruiting two world renowned executive chefs.• Championed business success as a mentor and coach among sales staff, holding personnel accountable to exceed quarterly goals and KPIs.

Here I directed a wide range of strategic sales leadership for $102M luxury hotel with a team of 5 direct reports, including sales managers, executives, and coordinators. In this capacity, I developed various tactical sales and marketing strategies, such as SEO, email marketing, social media engagement, and innovative branding. I worked hard to improve key relationships among local wholesaler travel agents, and I partnered with cross-functional units to build awareness and sales programs. Furthermore, I provided VIP services to clients and diplomatic missions, including royal family from GCC market that grew sales outcomes. Of note:• Successfully opened 3 Conrad in Middle East, opening new markets and boosting ADR and REV-PAR.• Strategized pre-opening sales and creative marketing solutions to support hotel opening in 2016.• Generated new contracts with major corporate entities, including major brands, airlines, sports clubs, the military, and the largest oil & gas and telecom companies in the country.• Collaborated with GM and DBD to increase revenue and operating margins for sustained profitability by crafting strategies for each country across the region.• Streamlined all sales activities in a dynamic environment requiring sharp decision making and planning abilities; crafted and utilized customer database of existing and prospective clients.• Improved key customer relationships among multi-million-dollar wholesalers and focused efforts on expanding broad international markets spanning the U.S., U.K., Europe, the Middle East, Asia, and Africa.

For two years at the Pullman Hotel, I held full accountability for business development and profit generation in a senior level sales role for a 1315-room, $83M luxury brand hotel. In this position, I supervised three direct reports working in close collaboration with General Manager. I tirelessly sought ways to boost booking capacity using promotional offerings for local clientele. And, I led the management team in outperforming sales goals while maximizing volume across all segments combined with enhanced employee and guest satisfaction.• Secured new business opportunities with international oil and gas corporations from Kuwait, UAE, Qatar, and Saudi Arabia.• Catered to budget customers and high-end clientele offering a wide array of amenities and world-class service.• Negotiated deals, solved complex problems, and worked tirelessly to reposition luxury hotel under new management with a dedication on market penetration and RevPar index growth.• Analyzed STR index reports each day to outperform competitors in areas of ADR, OCC, RevPar for sales and revenue performance across hotels in comp-set area.