Key Responsibilities & Achievements1. Crafting Operational StrategyDesigned and executed Netofy’s MVP phase, creating a hybrid marketplace that integrates new and used tech products, trade-ins, recycling services, and repair solutions under one platform.Developed data-driven operational processes that empower strategic decision-making, from supplier negotiations to customer experience optimization.2. Building Vendor PartnershipsEstablished long-term collaborations… Show more Key Responsibilities & Achievements1. Crafting Operational StrategyDesigned and executed Netofy’s MVP phase, creating a hybrid marketplace that integrates new and used tech products, trade-ins, recycling services, and repair solutions under one platform.Developed data-driven operational processes that empower strategic decision-making, from supplier negotiations to customer experience optimization.2. Building Vendor PartnershipsEstablished long-term collaborations with suppliers, securing competitive pricing and fostering mutual growth.Created a centralized pricing database to ensure accurate valuations for trade-ins and competitive product pricing.3. Customer-Centric InnovationIntroduced a suite of premium services tailored to customer needs, including:Pre-purchase consultations to guide informed decisions.Same-day/next-day delivery for convenience.Free setup and installation to ensure optimal device performance.4. Driving Operational ExcellencePersonally managed order fulfillment during the startup phase, taking a hands-on approach to logistics and customer communication.Developed scalable workflows that ensure seamless integration between product sourcing, delivery, and after-sales support.5. Championing SustainabilityPioneered AI-driven recycling programs, emphasizing eco-friendly practices to reduce e-waste and enhance sustainability in Kuwait’s tech market.Advocated for responsible consumption through trade-in programs and upcycling initiatives.6. Innovating Kuwait’s Tech EcosystemPositioned Netofy as a trailblazer in a market still adapting to digital transformation, bridging the gap between modern consumer expectations and existing infrastructure.Leveraged advanced technologies, like AI-powered chat support, to set new standards for tech marketplaces in the region. Show less

Key Responsibilities:Digital Transformation & ERP Integration Leadership: Orchestrated two major transitions to an integrated cloud-based ERP system, successfully merging diverse branch operations and improving interdepartmental processes. Managed the ERP system lifecycle, resulting in a 30% increase in operational efficiency and significantly enhancing corporate decision-making capabilities.IT Infrastructure & Security Innovation: Led the comprehensive development and… Show more Key Responsibilities:Digital Transformation & ERP Integration Leadership: Orchestrated two major transitions to an integrated cloud-based ERP system, successfully merging diverse branch operations and improving interdepartmental processes. Managed the ERP system lifecycle, resulting in a 30% increase in operational efficiency and significantly enhancing corporate decision-making capabilities.IT Infrastructure & Security Innovation: Led the comprehensive development and management of advanced IT infrastructure across various locations. Implemented robust security measures, including CCTV and biometric systems. Developed and maintained a custom-built POS system, achieving 99.9% uptime over four years, bolstering transactional security and operational reliability.Cost Efficiency & Profitability Enhancement: Transformed the IT department from a cost center to a profit center, achieving a 75% reduction in annual software expenses through strategic innovations and efficient resource management. Significantly boosted brand visibility and sales on key e-commerce platforms like Talabat and Jahez, resulting in a 20% increase in online revenue streams.Strategic Business-IT Synergy: Successfully integrated extensive business acumen with IT expertise, providing pivotal business insights and data analytics using advanced tools like Microsoft BI and AI technologies, including ChatGPT 4. Acted as a direct advisor to the CEO, influencing corporate strategies and decision-making. Played an instrumental role in aligning IT initiatives with broader business objectives, contributing to project management, marketing strategies, and business development.Team Development & Project Leadership: Fostered a culture of professional growth, enhancing team technical skills by 40%. Served as the principal corporate liaison for both internal and external communications, effectively representing company interests and ensuring cohesive collaboration across various departments. Show less