Hossam Eltoukhy Email & Phone Number

Giza, Giza Governorate, Eg

Egypt

Al Jizah, Egypt

6Th Of October, Al Jizah, Egypt

- Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback.- Resolve software and hardware inquires and install, maintain, troubleshoot, support and repair desktop/laptop hardware and software.- Identify and publish internal solutions to solve problems and troubleshoot system and network problems and… Show more - Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback.- Resolve software and hardware inquires and install, maintain, troubleshoot, support and repair desktop/laptop hardware and software.- Identify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use like installing network devices.- Initiate/Manage user accounts across multiple systems including the email accounts and troubleshot/resolve profile issue for the operations agents only.- Work on the backup servers/recovery systems in order to restore any missing data when it is crucial and importantly required for continuing the business.- Handle all AVAYA issues including upgrading AVAYA firmware and configuring AVAYA [hardware/software] platforms to open the communication channel in between the client and the internal scope.- Assist in selecting and deploying new technology to support organizational goals and objectives.- Proactively monitor the performance of the machines and ensure that all of them are properlyoperating and ready for service; or should perform direct maintenance if failure was figured out.- Handle operating system installation and ensure the system is configured based the client requirement.- Monitor infrastructure and conducts frequent health check up on computer hardware/software and execute preventive maintenance plans.- Apply the support for other team members and act as first guideline for various difficult and unusual technical issues.- Train and assist new joiners and contribute in tracking and reporting the performance till covering the learning curve and proactively learn and train other staff members on new technologies. Show less

Giza Governorate, Egypt

- Installing and configuring different OS on workstations in a domain.- Creating and managing all actions in Active directory.- Monitor sensors related to every server, switch, router, and international links; in case any of them went down to take 1st line actions & escalated to concerned team.- Configuration of Cisco switches & responsible for port security (clearing Arp inspection, flooding…etc.).- Managed User Accounts (Creation, Deletion, Permissions, and VPN Access).-… Show more - Installing and configuring different OS on workstations in a domain.- Creating and managing all actions in Active directory.- Monitor sensors related to every server, switch, router, and international links; in case any of them went down to take 1st line actions & escalated to concerned team.- Configuration of Cisco switches & responsible for port security (clearing Arp inspection, flooding…etc.).- Managed User Accounts (Creation, Deletion, Permissions, and VPN Access).- Created and maintained email addresses and distribution lists in MS Exchange and creating mailboxes and give different permissions to the accounts.- Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.- Supported all end user issues (Network, Voice, configuration of Cisco or Avaya, Applications…etc).- Work on Kapersky anti-virus system (Install on the domain, update & deploy from the server). Show less

6Th Of October, Al Jizah, Egypt

- Creating and managing all actions in Active directory.- Install windows server 2012 & control all group polices.- Troubleshoot hardware & software issues, providing tier 1,2 support.- Configure network station devices.- Install, test and configure new workstations, network equipment and software.- Troubleshoots & fix LANs network communication.- Using PFsense front end to control lines and monitoring speed & BW.- Expert in solving tickets in remotely… Show more - Creating and managing all actions in Active directory.- Install windows server 2012 & control all group polices.- Troubleshoot hardware & software issues, providing tier 1,2 support.- Configure network station devices.- Install, test and configure new workstations, network equipment and software.- Troubleshoots & fix LANs network communication.- Using PFsense front end to control lines and monitoring speed & BW.- Expert in solving tickets in remotely troubleshoot.- Troubleshoots in network & domain problems. Show less

2 weeks training to know the whole process of Airplanes equipment maintenance cycle.

Bachelor'S Degree, Electrical And Electronics Engineering, Very Good

Activities and Societies: -1st place in Can Satellite student activity -Member of More students Achievement group -Organizing orientation.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, Very Good