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@reckon.com
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Hossam Farag is listed as Contact Centre, Operations, Facilities and Partner/Vendor Manager at Reckon, a company with 387 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at reckon.com and a matched LinkedIn profile for Hossam Farag.
Hossam Farag previously worked as Contact Centre Manager at Reckon and Technical Support Manager at Reckon. Hossam Farag holds Diploma, Business from Tafe.
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Professional manager with over 15 years experience in management, operations, facility, vendor, sales, support and customer service.Reckon Limited (RKN) is an Australian publicly listed company offering simple solutions for managing finances.Reckon is a leading provider of best-of-breed business management solutions for accounting and bookkeeping professionals, as well as small to medium sized businesses, small office/home office users and personal wealth management sectors.
Listed skills include Team Leadership, Quicken, Business Strategy, Customer Service, and 28 others.
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A career timeline built from the work history available for this profile.
Sydney, Australia
I manage teams in Australia and India that provide sales, support and customer service to Reckon partners, resellers and clients in the Australasian region.- Resposible for the direct sales channel and overseeing sales campaigns (inbound and outbound)- CAPEX and expense budgeting in line with business forecast.- Workforce planning (70 FTE), meeting.
Managing technical support team.- 3rd level software support- Responsible for 26 staff, recruiting, developing, mentoring and performance appraisals. - Provide monthly transactional reports and results.- Manage multiple level support teams including dedicated enterprise and professional partner teams.- Identifying training requirements, sourcing training.
Second level software supportMentor support team of 5 techniciansDocument software bugs, escalations and handle customer complaints
First level technical supportHandle inbound calls, faxes and emailsProvide feedback and bug escalationsTrouble shoot client issues
Various
General retail sales representative specialising in personal computer and mobile phones salesPersonal computer setup and installation in store and at clients sitesCompleted a number of new and upgraded store fit outs
Other employees you can reach at reckon.com. View company contacts for 387 employees →
Krunal Makwana
Colleague at ReckonVadodara, Gujarat, India, India
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Clive R.
Colleague at ReckonGreater Sydney Area, Australia
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Pabitra Da
Colleague at ReckonHajo, Assam, India, India
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Wayne Qiu
Colleague at ReckonGreater Sydney Area, Australia
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Angelo Tsatsanis
Colleague at ReckonAustralia, Australia
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Rajesh Maharjan
Colleague at ReckonGreater Sydney Area, Australia
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JY
Jc Yong
Colleague at ReckonSelangor, Malaysia, Malaysia
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Andrew Appleby
Colleague at ReckonAustralia, Australia
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Arthur Nader
Colleague at ReckonGreater Sydney Area, Australia
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Chloe Alston
Colleague at ReckonGreater Sydney Area, Australia
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Quick answers generated from the profile data available on this page.
Hossam Farag works for Reckon.
Hossam Farag is listed as Contact Centre, Operations, Facilities and Partner/Vendor Manager at Reckon.
AeroLeads has found 1 work email signal at @reckon.com for Hossam Farag at Reckon.
Hossam Farag is based in Greater Sydney Area, Australia, Australia while working with Reckon.
Hossam Farag has worked for Reckon and Dick Smith Electronics.
Hossam Farag's colleagues at Reckon include Krunal Makwana, Clive R., Pabitra Da, Wayne Qiu, and Angelo Tsatsanis.
You can use AeroLeads to view verified contact signals for Hossam Farag at Reckon, including work email, phone, and LinkedIn data when available.
Hossam Farag holds Diploma, Business from Tafe.
Hossam Farag is listed with skills including Team Leadership, Quicken, Business Strategy, Customer Service, Business Process Improvement, Performance Management, Sales Management, and System Administration.
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