Senior Digital Banking Product Product Owner
Cairo, Egypt
EGBANK is the fastest growing bank in Africa ● Drove product strategy/roadmap of Internet Banking/Online Payroll products from definition to production ● Made presentations for prime clients that led to 5000 new bank accounts and an increase in number of Internet Banking users by 300% in 3 years● Led Post-Dated Cheques (PDC) market penetration initiative: sales presentations to real-estate developers with increase of 450% in two years. Generated $90K cheques for total amount of $5 Billion● Increased user adoption analyzing feedback from customers & problem statement data. Developed epics, user stories, acceptance criteria and tested project sprints and releases before production and launch● Trained call center support and 65 branch support employees prior to projects launch, approx. 200 employees● Followed up with prime client-users for effectiveness, product support. Analyzed issues with 2 day resolution● Resolved complex technical issues escalated by call center after launch – root cause analyses of problems, troubleshooting, solved issues to users’ satisfaction● Integrated end to end Retail Work Flow application for loans, deposits, and swift transfers ● Led Trade Finance and Cashier applications to handle cash depositing, cash withdrawing, currency exchanges, letters of credit, letters of guarantee, documents collections fully integrated with Mysis Core Banking Equation and IBM Message Queue