I am a Senior Business, Program and Process leader with strong influencer, customer success and measurement skills. I am known for process and system optimizations. I speak the language of the customer throughout the design-to-measurement lifecycle that has repeatedly resulted in the creation of innovative customer-focused solutions.Key Accomplishments• Led the evaluation, selection and configuration for an enterprise level Cardiology Data Management System (GE; Muse, EKG, MARS, and CASE)• Project managed multiple integrations for clinical applications with existing EMR systems• Specified and executed customer-focused workflow processes for newly implemented systems to ensure efficient delivery of clinical data to the patient EMR system• Defined, developed and implemented a Systems/Applications support structure, inclusive of trained Super User Roles, across clinical staff, multiple PAMF satellites and divisions• Built a collaborative culture across clinical departments, vendors, IT Analysts, and EMR Analysts to promote successful implementation of all aspects of clinical systems• Developed quantitative and qualitative reports to evaluate operational measures and outcomes• Modified existing EMR specifications to optimize processing and clinical data quality• Created knowledge management infrastructures, including a SharePoint Site, to promote shared cardiology resources across multiple PAMF Satellites and Divisions• Established partnerships with several educational institutes to facilitate staff recruitment• Led, managed and evaluated teams Core CompetenciesSystem Application Evaluation, Implementation and Integration | System and Process Innovation | Process and Workflow Optimization | Data Analysis and Quality Measures | Distributed Clinical Management and Informatics | Measurement and Reporting | Strong Communication and Client Relationship Skills | Training and Delivery | System Administration