🔧 Analista de Suporte na Ilpea do BrasilNa Ilpea do Brasil, trabalho com foco em segurança, inovação e qualidade, contribuindo para um ambiente que valoriza o desenvolvimento pessoal e profissional. Como parte da equipe de TI, sou responsável por prestar suporte, políticas de segurança, controle de ativos, suporte ao ERP, licenciamento, compliance e segurança da informação, garantindo a manutenção da certificação TISAX nos setores automotivo e de linha branca.🎯 Comprometido com… Show more 🔧 Analista de Suporte na Ilpea do BrasilNa Ilpea do Brasil, trabalho com foco em segurança, inovação e qualidade, contribuindo para um ambiente que valoriza o desenvolvimento pessoal e profissional. Como parte da equipe de TI, sou responsável por prestar suporte, políticas de segurança, controle de ativos, suporte ao ERP, licenciamento, compliance e segurança da informação, garantindo a manutenção da certificação TISAX nos setores automotivo e de linha branca.🎯 Comprometido com Excelência e Crescimento ColetivoMinha jornada na Ilpea é guiada por um compromisso com a excelência tecnológica e a criação de um ambiente colaborativo e respeitoso. Valorizamos o bem-estar e a satisfação da equipe, o que torna a Ilpea um local único para se trabalhar, superando até mesmo algumas empresas que se destacam como melhores lugares para trabalhar (GPTW).🚀 Focado em Resultados com HumanidadeAcredito que a inovação e os resultados são essenciais, mas o que realmente nos move na Ilpea é construir um ambiente onde todos possam crescer. Meu papel é garantir que a tecnologia seja um catalisador para esse crescimento, com foco em segurança, eficiência e bem-estar de todos. Show less

Professional Experience: Over 14 years in IT support and maintenance, focused on business continuity and security.Industry Sector: Copper metallurgy, involved in expansion projects and technology.Technical Skills:Server and Network Administration: Dell, Synology, HyperV, Cisco, HP, Dell, Ubiquiti.Virtualization and Cloud: HyperV for cloud migration, management of on-premise and cloud environments.SAP B1 and Hana: Administration and support of the company's ERP and… Show more Professional Experience: Over 14 years in IT support and maintenance, focused on business continuity and security.Industry Sector: Copper metallurgy, involved in expansion projects and technology.Technical Skills:Server and Network Administration: Dell, Synology, HyperV, Cisco, HP, Dell, Ubiquiti.Virtualization and Cloud: HyperV for cloud migration, management of on-premise and cloud environments.SAP B1 and Hana: Administration and support of the company's ERP and database.Business Intelligence: Experience with Tableau.Office 365: Management of Exchange, Outlook, SharePoint, Teams.IT Security: Bit Defender, Sophos, Mikrotik for antivirus, firewall, NAT, VPN, IDS/IPS.Monitoring: Zabbix and Grafana.Service Desk: Administration of TomTicket for call center.WiFi and Network: Management of Ubiquiti networks and Intelbras for CCTV and access control automation.VPS Hosting: Management of web server and DNS/FTP services on GoDaddy.Key Roles: User support, partner qualification and management, project leadership for expansion, server administration, implementation of redundancy projects, technology acquisition, and compliance with LGPD.Scope of Work: Support for approximately 200 users, administration of 5 industrial plants, management of communications, licensing, and access controls, as well as contracts with service providers, including licensing of SAP B1. Show less

Provided support and maintenance for manufacturing and construction ERP servers, engineering department, partner and contract management, and factory automation support.Administered VPS environment with IBM Storage and Dell servers for typical SQL Server infrastructure and other systems such as the commercial CRM.Main technologies used during this period:Windows Server 2016Sophos UTMKaspersky AntivirusSQL Server 2008TOTVS MicrosigaTOTVS RMSiemens… Show more Provided support and maintenance for manufacturing and construction ERP servers, engineering department, partner and contract management, and factory automation support.Administered VPS environment with IBM Storage and Dell servers for typical SQL Server infrastructure and other systems such as the commercial CRM.Main technologies used during this period:Windows Server 2016Sophos UTMKaspersky AntivirusSQL Server 2008TOTVS MicrosigaTOTVS RMSiemens VOIPSiemens CLPConsistently utilized agile methodologies such as Scrum, Kaizen, and PDCA. Show less

Wireless: Conducted wifi network heatmaps and diagnostics in hotel areas, creating an improvement project to optimize the performance of 140 access points.Firewall: Provided support, deployment, and migration services for Edge firewalls such as Endian, Pfsense, Fortinet, Sophos, as well as load balancing and failover and VLANs of links with Mikrotik.Security: Performed system tuning with restrictive policies, defined security policies, migrated to SharePoint, deployed Sophos… Show more Wireless: Conducted wifi network heatmaps and diagnostics in hotel areas, creating an improvement project to optimize the performance of 140 access points.Firewall: Provided support, deployment, and migration services for Edge firewalls such as Endian, Pfsense, Fortinet, Sophos, as well as load balancing and failover and VLANs of links with Mikrotik.Security: Performed system tuning with restrictive policies, defined security policies, migrated to SharePoint, deployed Sophos, BitDefender, and Kaspersky endpoint clients, and monitored projects with Zabbix and Grafana.Infrastructure: Created and documented business continuity projects for on-premises or cloud computing environments, involving Azure, AWS, Google, and other regional partners.Automations: Provided support, diagnostics, and maintenance for manufacturing and commercial factory environments with commercial automation systems, thermal printers, biometric readers, barcode scanners, and other electrical panel automations with Siemens PLCs.Servers: Conducted projects, budgets, and requirements gathering to meet the demands of SAP B1 and other ERP projects, as well as configured storage and networks to meet the needs of complex infrastructure projects. Show less

Provided remote support to companies on Windows, Office, Office365, and other computer systems, diagnosing and monitoring clients' computing environments.Conducted circuit and component repairs on computers, servers, notebooks, and automated devices such as barcode readers at a workbench.Assisted with the installation of network infrastructure cables in the field, certified metallic pairs, documented and activated interconnectivity for IoT and computing devices, as well as security… Show more Provided remote support to companies on Windows, Office, Office365, and other computer systems, diagnosing and monitoring clients' computing environments.Conducted circuit and component repairs on computers, servers, notebooks, and automated devices such as barcode readers at a workbench.Assisted with the installation of network infrastructure cables in the field, certified metallic pairs, documented and activated interconnectivity for IoT and computing devices, as well as security cameras and telephony systems. Show less

Microsiga / TOTVS - SigaLoja / CLiSitef / HelpDesk - GLPi support, remote access to branches distributed in malls for support and configuration of points of sale and in stores in other states in the country, script automation projects, VPN, Edge Firewall, ServiceDesk , Monitoring, inventory and supplier management.

Training, support and monitoring of assets, purchases of equipment for the low, medium and high complexity service units of the social assistance department. Support in units and distributed services in the city.

Guarantee the continuity of business, homologating and approving purchases, systems and methods for the growth of demands and acquisitions of new assets and computers, aiming to meet the services of the city hall, providing support and training to users of the municipal network.

Operated logistical support systems, tracking vehicles and loads, activating available technologies and supports to ensure driver and cargo safety between states and municipalities.