Joyce Hottinger, Sphr Email & Phone Number

St. Paul

Reported to the City Manager with responsibility for all aspects of human resources activities for 226 full time employees, including labor relations, grievances processing, policy development, job description and classification systems, compensation plan management, benefits administration, training and development, recruitment/selection, on boarding programs, administering the city’s drug testing program, workers’ compensation, preparing federal and state mandated reporting and HR records management. Supervised full-time Assistant Human Resources Coordinator, designed and implemented HR division annual budget and performed special projects for the City Manager.Recommended, developed and implemented policies and procedures to ensure compliance with ordinances and local, state and federal laws, including revising Employee Handbook and City Administrative orders, and Civil Service Rules and Regulations for police and fire personnel.Assisted supervisors on employee performance management, labor relations issues, leaves of absence, employee misconduct and terminations, including consulting, coordinating investigations, and drafting documents.Collaborated with outside labor attorney on city’s bargaining team for contract negotiations, and performs thorough research analysis for negotiations.Maintained city’s job classification system.Administered city employment processes, from advertisement of open positions through hiring and placement of candidates for all departments. Conducted new hire orientations.Coordinated benefits administration for all insurance benefits from open enrollment to COBRA administration.Developed city’s position description template and drafts positions descriptions as needed, including completing FLSA analysis.Administered City unemployment program and oversaw Workers’ Compensation program.

Administered personnel services for the City of Ramsey, as set forth in the city code, collective bargaining agreements and applicable laws. Directed seven administrative services staff and coordinated departmental functions.Represented management in labor relations responsibilities with bargaining units.Coordinated staffing and recruitment efforts.Prepared HR agenda items and served as staff liaison for city council personnel committee meetings.

As city’s first HR focused position, assisted City Administrator with all HR responsibilities.Served as the City Clerk and was responsible for all related duties, including election administration, recording council minutes and records management. Coordinated all service and administrative functions for the city’s transit program.Drafted personnel handbook for employees, including presentations to various employee groups and city council.Administered city’s drug testing policies.Assisted with collective bargaining negotiations.Prepared reports for council packets. As City Clerk, responsible for administering elections, recording council minutes and records management.Created and implemented first municipal newsletter for Hastings. Maintained responsibility for production of the quarterly, eight-page, bi-color quarterly city newsletter, Rivertown News, using Pagemaker software.As Transit Around the City (TRAC) Director, responsible for developing and maintaining transit budget, managing daily operations of the city’s transit system, reviewing all transit purchases, procuring and managing transit fleet and preparing management plans and grants.

Interim Community Development Coordinator, utilizing supervisory and budgeting skills.Drafted ordinances and planning reports for presentation to commissions and council.Developed first city wide nuisance compliance program within Mounds View, including working with property owners to resolve abatement issues and established computerized tracking program for code violations.Served as primary city witness for abatement case ending in jury trial; city prevailed.Awarded outstanding achievement award for excellence in customer service in difficult situations (1995)

Masters, Urban And Regional Studies

Bachelor'S Degree, Urban And Regional Studies, Graduated Cum Laude